Subprocessors
If you have any questions regarding Maple’s use of these subprocessors, or the contractual and technical protections in place, please contact [email protected].
| Third Party Service Provider | Purpose | Information Shared by Maple | Processing Location |
| Amazon Web Services | Datacentre Services | All Maple user data is processed and stored in AWS | Canada |
| Braze | Email Delivery Services | Name and email address | United States |
| Delighted | NPS Surveys | Name and email address | United States |
| Dr. Bill | Health Card Verification and Provider Billing | Name, health card number, date of birth, and consult information | Canada |
| FirstHx | Medical History Questionnaires | Deidentified health history questionnaire answers | Canada |
| Intercom | Customer Support Platform and Email Delivery Services | Name, email address, phone number, and information about your use of Maple, such as the number of consultations completed. Intercom will also process and store any communications with Maple Customer Support. | United States |
| InterFAX | Fax Services | Name, phone number, certain PHI elements (such as prescriptions) | Canada |
| Mailgun | Email Delivery Services | Name and email address | United States |
| Motive Health | Health Card Verification and Provider Billing | Name, health card number, date of birth, and consult information | Canada |
| Salesforce | Customer relationship management (CRM) software for Maple's business development | Business names and contact email addresses for partners | United States |
| SendGrid | Email Delivery Services | Name and email address | United States |
| SRFax | Fax Services | Name, phone number, certain PHI elements (such as prescriptions) | Canada |
| Stripe | Payment Card Processing | Email address. Stripe may collect the name and payment card information directly from Maple users. | United States |
| Twilio | SMS messaging | Phone Number | United States |
