Subprocessors

If you have any questions regarding Maple’s use of these subprocessors, or the contractual and technical protections in place, please contact [email protected].

Third Party Service Provider	Purpose	Information Shared by Maple	Processing Location
Amazon Web Services	Datacentre Services	All Maple user data is processed and stored in AWS	Canada
Delighted	NPS Surveys	Name and email address	United States
Dr. Bill	Health Card Verification and Provider Billing	Name, health card number, date of birth, and consult information	Canada
FirstHx	Medical History Questionnaires	Deidentified health history questionnaire answers	Canada
Intercom	Customer Support Platform and Email Delivery Services	Name, email address, phone number, and information about your use of Maple, such as the number of consultations completed. Intercom will also process and store any communications with Maple Customer Support.	United States
InterFAX	Fax Services	Name, phone number, certain PHI elements (such as prescriptions)	Canada
MailChimp	Marketing Automation and Email Delivery	Name and email address	United States
Mailgun	Email Delivery Services	Name and email address	United States
Salesforce	Customer relationship management (CRM) software for Maple's business development	Business names and contact email addresses for partners	United States
SendGrid	Email Delivery Services	Name and email address	United States
SRFax	Fax Services	Name, phone number, certain PHI elements (such as prescriptions)	Canada
Stripe	Payment Card Processing	Email address. Stripe may collect the name and payment card information directly from Maple users.	United States
Twilio	SMS messaging	Phone Number	United States