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Subprocessors

If you have any questions regarding Maple’s use of these subprocessors, or the contractual and technical protections in place, please contact [email protected].

Third Party Service Provider Purpose Information Shared by Maple Processing Location
Amazon Web Services Datacentre Services All Maple user data is processed and stored in AWS Canada
Boston Byte Developer of the ScreenSafe Application Name, email address, and employee ID of ScreenSafe users United States
India
Delighted NPS Surveys Name and email address United States
Dr. Bill Health Card Verification and Provider Billing Name, health card number, date of birth, and consult information Canada
Google Workspace Email and Cloud Storage Provider Name, email address, and employee ID of ScreenSafe users United States
Intercom Customer Support Platform and Email Delivery Services Name, email address, phone number, and information about your use of Maple, such as the number of consultations completed. Intercom will also process and store any communications with Maple Customer Support. United States
InterFAX Fax Services Name, phone number, certain PHI elements (such as prescriptions) Canada
MailChimp Marketing Automation and Email Delivery Name and email address United States
Mailgun Email Delivery Services Name and email address United States
Salesforce Customer relationship management (CRM) software for Maple's business development Business names and contact email addresses for partners United States
SendGrid Email Delivery Services Name and email address United States
Slack Internal Instant Messaging Platform Name, email address, and employee ID of ScreenSafe users Canada
SRFax Fax Services Name, phone number, certain PHI elements (such as prescriptions) Canada
Stripe Payment Card Processing Email address. Stripe may collect the name and payment card information directly from Maple users. United States
Twilio SMS messaging Phone Number United States