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Subprocessors

If you have any questions regarding Maple’s use of these subprocessors, or the contractual and technical protections in place, please contact [email protected].

Third Party Service ProviderPurposeInformation Shared by MapleProcessing Location
Amazon Web ServicesDatacentre ServicesAll Maple user data is processed and stored in AWSCanada
DelightedNPS SurveysName and email addressUnited States
Dr. BillHealth Card Verification and Provider BillingName, health card number, date of birth, and consult informationCanada
IntercomCustomer Support Platform and Email Delivery ServicesName, email address, phone number, and information about your use of Maple, such as the number of consultations completed. Intercom will also process and store any communications with Maple Customer Support.United States
InterFAXFax ServicesName, phone number, certain PHI elements (such as prescriptions)Canada
MailChimpMarketing Automation and Email DeliveryName and email addressUnited States
MailgunEmail Delivery ServicesName and email addressUnited States
SalesforceCustomer relationship management (CRM) software for Maple's business developmentBusiness names and contact email addresses for partnersUnited States
SendGridEmail Delivery ServicesName and email addressUnited States
SRFaxFax ServicesName, phone number, certain PHI elements (such as prescriptions)Canada
StripePayment Card ProcessingEmail address. Stripe may collect the name and payment card information directly from Maple users.United States
TwilioSMS messagingPhone NumberUnited States