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Online doctor on a phone screen during a covered MSP visit in BC

See a doctor online – 100% covered by MSP in BC

If you’re a BC resident with a valid BC Services Card, the Medical Services Plan (MSP) will cover your audio or video visits with Canadian-licensed online doctors through Maple.

Visits are available weekdays from 10am to 4pm PST, from your phone, tablet, or computer. Currently accepting new patients.

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Online doctors in British Columbia

British Columbia is the most western province in Canada, making up our country’s Pacific coastline. The province is known for beautiful mountain and ocean views, excellent hiking, and a distinctly West Coast culture. The largest city, Vancouver, is the most populous city in Western Canada.

British Columbia unfortunately faces some of the longest wait times to see a doctor in Canada. Patients wait an average of 50 minutes at walk in clinics. 90% of emergency room visits are complete after an incredible 8.4 hours. That’s why we created Maple — to make virtual care accessible in British Columbia and the rest of Canada.

With Maple and our BC MSP GP service, you can see a doctor online with a valid BC Services Card in less than 90 minutes from the comfort of your home. Whether you need a diagnosis, medical advice, or an online prescription in BC, our doctors are here for you and accepting new patients. You must have a valid BC Services card to use this service.

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A hand-picked network of doctors ready to help you

Our doctors are Canadian-licensed and practice in their respective fields right here in BC.

Treatable conditions

Mental health

Our doctors are available to provide advice and treatment for common mental health conditions.

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How it works

1

Describe your symptoms

Open the app, click “Get care”, and select “BC General Practitioner (Covered)”. A doctor will review your request and respond in less than 90 minutes.

2

Chat with a doctor

Next, you'll be connected to a doctor. Audio and video consultations are covered by BC MSP on weekdays between 10am and 4pm PST.

3

Get a diagnosis or prescription

The doctor can diagnose and provide prescriptions as necessary during your consultation.

Virtual care on your terms

Enjoy on-demand healthcare that fits your life.

MSP-covered

Weekdays from 10am to 4pm.

FREE

with a valid BC Services Card

   90 minute wait time

   Available 10am to 4pm PST

   One visit per family per day

   Free prescription delivery

   Audio or video visits

Fee-for-service

See a Canadian-licensed doctor in minutes any time, 24/7.

Starting at

$49

per visit

   See a doctor in minutes

   24/7 access

   Scheduled appointments

   Free prescription delivery

   Audio or video visits

   Secure text visits

   Free sick notes

Frequently Asked Questions

How long are wait times to see a doctor on Maple?

BC MSP visits are all on-demand. Once you use your MSP login on Maple, you can choose to see a doctor online at no cost to you. You may have to wait up to 90 minutes for your visit, which is slightly longer than Maple’s fee-for-service visits. This is because all visits covered by BC health insurance must be over audio or video, and this gives the doctors time to set themselves up in a quiet location for your consultation.

Why is virtual health care important in British Columbia?

BC has some of the highest hospital and walk-in clinic wait times in the country. Patients report that BC walk-in clinics operate on short hours, and often have lineups even before opening. Virtual doctors can help BC residents see a doctor on their schedule, and reduce the burden on local resources.

What health plans are available in British Columbia?

British Columbia residents are covered for basic healthcare under MSP. On-demand GP visits are covered in this plan! You can see an online doctor in British Columbia from the comfort of your home at no charge by connecting your MSP card with your Maple account. Virtual specialist appointments are unfortunately not covered under MSP.

Talk to an MSP-covered doctor today

Our services allow you to see a doctor online in BC in minutes to resolve many common health concerns.

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