Maple vs. TELUS Health MyCare

With Maple you can instantly connect with Canadian-licensed doctors for medical care from your phone, tablet, or computer any time, anywhere, 24/7 or by appointment.

TELUS Health MyCare (previously Babylon Health) is an online service that provides consultations with Canadian doctors.

Get started

Here’s how our doctors can help you

24/7 access to doctors

Maple connects you with a Canadian-licensed healthcare providers so you can get care whenever you need it.

Employer / insurance coverage is available, otherwise visits start at $49, as many of our services aren’t covered under provincial health plans due to our use of secure messaging, nurse practitioners, and a national doctor network. We also offer specialists in several provinces such as dermatologists, endocrinologists, pediatricians, and more. Our doctors, nurse practitioners, and healthcare providers are well respected, Canadian-licensed family or emergency medicine practitioners passionate about delivering outstanding healthcare and can treat many common medical issues including sore throat, sprains and minor injuries, erectile dysfunction, and more.

National access

Maple is accessible Canada-wide, bringing together a large network of doctors and healthcare providers 24/7 or by appointment.

To ensure Canadians have access to a healthcare provider whenever they need it, Maple is available on-demand or by appointment across Canada.

In BC, video visits with general practitioners are covered by MSP.

Medical notes

Doctors can provide sick notes for school or work for short absences so you can skip the waiting room and focus on resting instead.

They can also provide notes for therapist treatments, like a note for a chiropractor or registered massage therapist.

Canada’s largest network of healthcare providers

Maple offers care from over 1500 providers, including doctors and specialists, available by appointment or on-demand, any time of day.

Because of this, patients can feel secure knowing they’ll be able to see the healthcare provider they need, whenever they need to, and fast.

Learn more about Telehealth Ontario

Set hours of access

TELUS Health MyCare only offers care from healthcare providers during set hours on weekdays and weekends.

Depending on the time of your requested consultation, you may not be able to see a doctor.

Not available Canada-wide

TELUS Health MYCare only offers consultation in Alberta, British Columbia, Ontario, and Saskatchewan.

This may mean you can’t get access to a healthcare provider on TELUS Health MyCare, depending on where you live.

No medical notes

TELUS Health MyCare doesn’t offer patients the option of receiving a medical note.

If a medical note is what you’re looking for, you’ll need to go elsewhere to speak to a Canadian-licensed physician or nurse practitioner who can assess you and provide a note, as necessary.

Comparatively less specialists

TELUS Health MyCare has two specialties – you can see a mental health counsellor or a dietitian.

Maple has over 25 specialties to choose from with low wait times. See all specialties here.

Patients love using Maple

We have over 200,000 five-star reviews! Read them on social media or download the app.

6K Ratings

2K Ratings

Saves a lot of time compared to sitting in a doctor's office!

— Play Store review

Legitimate and just as described, with fabulous doctors. Totally fills the late-night worry gap!

— App Store review

Not having to endure a long wait at a walk in clinic is fabulous. Especially since I have twin pre-schoolers to contend with.

— App Store review

The service is so quick and professional and saves hours spent in a walk-in-clinic. This is a game changer for busy moms and I recommend it to everyone!

— Facebook review

Instead of my husband having to drag both kids to the hospital or walk in alone he was able to see a doctor right away and get a prescription faxed to our local pharmacy.

— Facebook review

Our family has used this service twice so far and it has been amazing. Both doctors were friendly, compassionate and you never feel rushed.

— Facebook review

Was concerned I wouldn’t be able to see a doctor without an appointment. I installed the Maple app, spoke to a doctor and had my prescription in under 30 min.

— Facebook review

I used Maple for the first time today. It was quick and easy, took less than ten minutes including connecting time and the doctor was professional and friendly.

— Facebook review

LOVE This service. Not only do you have a doctor within seconds but they are professional and knowledgable.

— Facebook review

Absolutely blown away. It was SO easy to use. No wait time getting connected with a doctor. Getting the prescription faxed to the pharmacy made it a seamless process.

— Facebook review