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Maple vs. TELUS Health MyCare

With Maple you can instantly connect with Canadian-licensed doctors for medical care from your phone, tablet, or computer any time, anywhere, 24/7 or by appointment.

TELUS Health MyCare (previously Babylon Health) is an online service that provides consultations with Canadian doctors.

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Here’s how our doctors can help you

24/7 access to doctors

Maple connects you with a Canadian-licensed healthcare providers so you can get care whenever you need it.

Employer / insurance coverage is available, otherwise visits start at $49, as many of our services aren’t covered under provincial health plans due to our use of secure messaging, nurse practitioners, and a national doctor network. We also offer specialists in several provinces such as dermatologists, endocrinologists, pediatricians, and more. Our doctors, nurse practitioners, and healthcare providers are well respected, Canadian-licensed family or emergency medicine practitioners passionate about delivering outstanding healthcare and can treat many common medical issues including sore throat, sprains and minor injuries, erectile dysfunction, and more.

National access

Maple is accessible Canada-wide, bringing together a large network of doctors and healthcare providers 24/7 or by appointment.

To ensure Canadians have access to a healthcare provider whenever they need it, Maple is available on-demand or by appointment across Canada.

In BC, video visits with general practitioners are covered by MSP

Medical notes

Doctors can provide sick notes for school or work for short absences so you can skip the waiting room and focus on resting instead.

They can also provide notes for therapist treatments, like a note for a chiropractor or registered massage therapist.

Canada’s largest network of healthcare providers

Maple offers care from over 1500 providers, including doctors and specialists, available by appointment or on-demand, any time of day.

Because of this, patients can feel secure knowing they’ll be able to see the healthcare provider they need, whenever they need to, and fast. 

Learn more about TELUS Health MyCare

Set hours of access

TELUS Health MyCare only offers care from healthcare providers during set hours on weekdays and weekends. 

Depending on the time of your requested consultation, you may not be able to see a doctor.

Not available Canada-wide

TELUS Health MYCare only offers consultation in Alberta, British Columbia, Ontario, and Saskatchewan. 

This may mean you can’t get access to a healthcare provider on TELUS Health MyCare, depending on where you live. 

No medical notes

TELUS Health MyCare doesn’t offer patients the option of receiving a medical note. 

If a medical note is what you’re looking for, you’ll need to go elsewhere to speak to a Canadian-licensed physician or nurse practitioner who can assess you and provide a note, as necessary.

Comparatively less specialists

TELUS Health MyCare has two specialties – you can see a mental health counsellor or a dietitian. 

Maple has over 25 specialties to choose from with low wait times. See all specialties here.

Patients love using Maple

We have over 200,000 five-star reviews! Read them on social media or download the app.

The service has been amazing for our family. The doctors are kind, thorough, and ask all the right questions. As a busy family of five, this app has been a life saver

— App store review

Super impressed with this service. Without a family doctor, it’s easy to feel alone with no care. Very thankful to have options.

— Google Play Store User

So fast and efficient. A process that would have ordinarily involved a referral and a six months wait was completed in less than 72 hours. Wholeheartedly recommend Maple.

— Google Review

At 1:30 am, I realized I had a UTI and was desperate for help. I went online and within ten minutes, I had my prescription faxed to my pharmacy. This service gave me peace of mind.

— Trustpilot Review

Maple was there for me when other doctors couldn't be. So convenient. Any time, any day. I am grateful for this service.

— Trustpilot Review

We needed to see a doctor over the weekend as our pediatrician was not available. Logging into Maple and choosing from a selection of specialties was quick and easy. Excellent service!

— Trustpilot Review

Very easy to navigate Maple. It’s secure and trusted. Maple has truly gone above and beyond with their app. Highly recommended.

— Trustpilot Review

Amazing service! It was great being able to connect with a doctor from the comfort of home late at night.

— Trustpilot Review

If it wasn't for this service, I would be clogging up the emergency rooms for a prescription refill. A much needed service in my area.

— Trustpilot Review

With my asthma flare-up, I needed a specialist and found one here. The doctor improved my treatment and explained everything in a very clear way.

— Trustpilot Review

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Why do I have to pay if I'm Canadian?

Fees apply for services that aren’t covered by your province, unless you have additional benefits coverage from your employer or insurer.

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Maple revolves around your needs and schedule. Start enjoying on-demand healthcare that fits your life.