Maple vs. Access Virtual

With Maple you can instantly connect with Canadian-licensed doctors for medical care from your phone, tablet, or computer any time, anywhere, 24/7 or by appointment.

Access Virtual (previously EQ Virtual) is a telemedicine service in British Columbia, offered under the province's Medical Services Plan (MSP), where you can connect to an Intermediary Care Coordinator to schedule a video appointment with a physician.

Are you a BC resident? Learn more about free online visits.

Here’s how our doctors can help you

24/7 access to doctors

Maple connects you with a Canadian-licensed healthcare providers so you can get care whenever you need it.

Employer / insurance coverage is available, otherwise visits start at $49, as many of our services aren’t covered under provincial health plans due to our use of secure messaging, nurse practitioners, and a national doctor network. We also offer specialists in several provinces such as dermatologists, endocrinologists, pediatricians, and more. Our doctors, nurse practitioners, and healthcare providers are well respected, Canadian-licensed family or emergency medicine practitioners passionate about delivering outstanding healthcare and can treat many common medical issues including sore throat, sprains and minor injuries, erectile dysfunction, and more.

Direct access to doctors

We created Maple to remove as many barriers as possible that stand in the way of seeing a doctor when you need one.

That's why we provide the fastest real-time online connection to a doctor in Canada. Maple directly sends your request to our network of physicians in real-time, so they can review and respond to you quickly.

Secure text chat, audio and video — you choose

With Maple, you get to choose how you want to interact with the healthcare provider from your phone, tablet, or computer.

If you’re in BC and you have a BC Services Card, you can request a video consultation at no charge to you. Learn more.

If you’re not a BC resident, and if a video consultation is required for your case, the doctor will let you know ahead of time, and you can choose whether to continue or not.

National access

Maple is accessible Canada-wide, bringing together a large network of doctors and healthcare providers 24/7 or by appointment.

To ensure Canadians have access to a healthcare provider whenever they need it, Maple is available on-demand or by appointment across Canada.

In BC, video visits with general practitioners are covered by MSP.

Learn more about Access Virtual

Set hours of access

Access Virtual operates during set hours on weekdays and weekends.

By design, Access Virtual is offered only in British Columbia as a free service.

Scheduled doctor appointments

Access Virtual first connects you to a Care Coordinator or Manager as part of the intake process.

Then, you'll receive a scheduled appointment to speak with a physician.

Depending on the availability of healthcare providers, your appointment may not occur instantly.

Video mandatory on every visit

To use Access Virtual, you must have a scheduled video consultation with the physician.

Audio and text chat are not available.

Available only in BC

By design, Access Virtual is only available to BC residents, and is offered as a free service.

If you’re in BC and you have a BC Services Card, then Maple also lets you request a video consultation at no charge to you. Learn more.

Patients love using Maple

We have over 200,000 five-star reviews! Read them on social media or download the app.

11K Ratings

3K Ratings

The service has been amazing for our family. The doctors are kind, thorough, and ask all the right questions. As a busy family of five, this app has been a life saver

— App store review

Super impressed with this service. Without a family doctor, it’s easy to feel alone with no care. Very thankful to have options.

— Google Play Store User

So fast and efficient. A process that would have ordinarily involved a referral and a six months wait was completed in less than 72 hours. Wholeheartedly recommend Maple.

— Google Review

At 1:30 am, I realized I had a UTI and was desperate for help. I went online and within ten minutes, I had my prescription faxed to my pharmacy. This service gave me peace of mind.

— Trustpilot Review

Maple was there for me when other doctors couldn't be. So convenient. Any time, any day. I am grateful for this service.

— Trustpilot Review

We needed to see a doctor over the weekend as our pediatrician was not available. Logging into Maple and choosing from a selection of specialties was quick and easy. Excellent service!

— Trustpilot Review

Very easy to navigate Maple. It’s secure and trusted. Maple has truly gone above and beyond with their app. Highly recommended.

— Trustpilot Review

Amazing service! It was great being able to connect with a doctor from the comfort of home late at night.

— Trustpilot Review

If it wasn't for this service, I would be clogging up the emergency rooms for a prescription refill. A much needed service in my area.

— Trustpilot Review

With my asthma flare-up, I needed a specialist and found one here. The doctor improved my treatment and explained everything in a very clear way.

— Trustpilot Review