How Maple works
Tell us what's going on. Connect with a practitioner. Get your care plan.
All from wherever you are.
Step 1
Sign up and tell us what’s going on
Whether it's a sore throat in the middle of the night, a general question about your health or something you've been managing for a while, we’re here to help.
Step 2
Chat with a practitioner anytime, anywhere
We'll match you with a Canadian-licensed doctor or nurse practitioner via secure text, audio or video.
Step 3
Get your care plan and prescription
Whether it's a prescription for pickup or delivery, lab work, follow-up care or a specialist referral, you'll know exactly what to do next. And we’ll be there for you every step of the way.
Common questions
Before your visit
Virtual care (also called telemedicine) is when you connect with a healthcare practitioner online or by phone instead of in person. We offer telemedicine in Canada to patients coast-to-coast.
On-demand visits and memberships are covered under many private healthcare plans, including Healthcare Spending Accounts. Check with your insurance provider to find out more.
During your visit
Virtual care connects you to healthcare practitioners online via secure text, audio, or video call.
It works just like an in-person appointment. Practitioners can examine areas of concern visually and ask questions about your symptoms and health history to determine your diagnosis and treatment plan. You can ask questions during your visit, too.
You can see a doctor or nurse practitioner online and receive a diagnosis and prescriptions at their discretion. Prescriptions can be sent to your pharmacy or delivered to your door.
Maple’s Canadian-licensed doctors and nurse practitioners can treat many conditions online including bladder infections, UTIs, colds, flu, eye infections, sexual health issues including ED, vomiting, diarrhea, skin issues and more. They can also provide prescriptions at their discretion.
After your visit
Maple offers access to over 25 specialties, including dermatology, mole mapping, endocrinology, mental health therapy, psychotherapy, general health assessments and much more. While you’d typically have to wait months to see a specialist in person, there’s no waitlist or referral needed to speak with many of our Canadian-licensed specialists.
