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Frequently Asked Questions
What can online doctors treat?
Maple doctors and nurse practitioners can treat many conditions online including bladder infections, UTIs, cold & flu, eye infections, sexual health issues including ED, vomiting, diarrhea, skin issues and more.
Do online doctors accept insurance?
Our online medical consultations and memberships are covered under many existing private healthcare plans including Healthcare Spending Accounts. Check with your insurance provider to find out more.
Do online doctors work?
Yes! Our doctors are able to treat many conditions online allowing you to save travel time and skip the germy waiting room.
What is virtual care?
Virtual care, also known as telemedicine, is the delivery of medical services over the internet or phone. It’s any situation in which you communicate with a healthcare provider remotely, rather than in-person.
How does virtual care work?
Virtual care connects patients to healthcare providers online, using video, text, or audio. Online doctors work just like in-person doctors. They can examine areas of concern visually, and ask questions about your symptoms and health history to determine your diagnosis and the best treatment plan.
Maple is a virtual care platform. Through Maple, you can speak with doctors through text or video, receive diagnosis and prescriptions. Your prescription can be sent to the pharmacy of your choice or delivered to your door.