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Get an online doctor consultation in minutes

Connect with doctors 24/7, ask medical questions online, and get a diagnosis or prescription in minutes — 91% of medical issues are fully resolved after one visit. With over 800,000 reviews, Canadians coast to coast continue to trust Maple. Talk to a doctor or nurse practitioner online today.

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Talk to a doctor online in three easy steps

First, describe your symptoms

Step 1 – Describe your symptoms

Log into Maple, select "Get care", and enter your symptoms or a description of your medical request. The next available provider will review your request and respond in minutes.

Fees may apply as many virtual services to see a family doctor online aren’t covered by provincial health plans. If you have employer or insurer coverage, it may cover the cost of an online doctor or nurse practitioner consultation.

Step 2 – Chat with a doctor or nurse practitioner 

Next, you'll be connected to the healthcare provider if they determine they can help you. Consultations usually take place over text, but the doctor or nurse practitioner may request video chat or audio call if needed.

If the provider determines they can’t help you, your consultation won’t start and you won’t be charged. The provider will advise you if you need to visit a family practice or walk-in clinic instead.

Step 3 – Get medical advice, a diagnosis, and treatment online

Your doctor or nurse practitioner can provide any diagnosis, prescription, online doctor’s note, or lab work online they deem necessary directly through Maple. Prescriptions can be sent to your pharmacy of choice for pickup or you can have them delivered to your door for free. Chat with a doctor online and get the medical care you need today.

Please note that Maple is not a pharmaceutical manufacturer or an online pharmacy. Once you have your online doctor prescription, you’ll need to buy your medication from the pharmacy.

Frequently Asked Questions

What can online doctors treat?

Maple’s Canadian-licensed doctors and nurse practitioners can treat many conditions online including bladder infections, UTIs, colds, flu, eye infections, sexual health issues including ED, vomiting, diarrhea, skin issues, and more. They can also provide prescriptions on Maple as needed. Download the Maple app and live chat with a doctor, 24/7.

Do online doctors accept insurance?

Our online doctor consultations and memberships are covered under many existing private healthcare plans, including Healthcare Spending Accounts. Check with your insurance provider to find out more.

Do online doctors work?

Yes! Our doctors and nurse practitioners are able to treat many conditions online, allowing you to save travel time and skip the waiting room. And as Canada’s leading virtual care platform, you can be sure you’ll always be speaking with reputable, Canadian-licensed healthcare providers.

What is virtual care?

Virtual care, also known as telemedicine, is the delivery of medical services over the internet or phone. It’s any situation in which you communicate with a healthcare provider remotely, rather than in person. Maple offers telemedicine in Canada to patients coast-to-coast.

How does virtual care work?

Virtual care connects patients to healthcare providers online via text, audio, or video call. Online doctor consultations work just like in-person appointments with a family doctor or specialist. Doctors can examine areas of concern visually and ask questions about your symptoms and health history to determine your diagnosis and the best treatment plan. You can also ask a doctor questions online during your consultation.

Maple is a virtual care platform. Through Maple, you can see a doctor online via text, audio, or video, and receive an online diagnosis and prescriptions. Prescriptions can be sent to the pharmacy of your choice or delivered to your door.

What kinds of specialties does Maple offer?

Maple offers access to over 25 specialties, including dermatology, mole mapping, endocrinology, mental health therapy, psychotherapy, general health assessments, and much more. While you’d typically have to wait months to see a specialist in person, there’s no waitlist or referral needed to speak with many of our Canadian-licensed specialists.

See a doctor online and get medical advice today

Connect with a doctor online for a consultation, diagnosis, treatment plan, online doctor’s note, and more, and enjoy on-demand healthcare that fits your life.

Illustration of a woman carrying her grocery bags while contacting a doctor online using Maple