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Urinary tract infection (UTI) treatment, diagnosis & prescriptions

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Talk to a doctor about urinary tract infection (UTI) treatment online

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Our network of Canadian-licensed doctors and nurse practitioners is here for you.

Michelle Van Raay

Family Physician

Dr. Van Raay is a dedicated family physician based in Calgary, Alberta, with over 20 years of experience in family practice. After two decades of providing in-person care, she has transitioned to offering full-time virtual healthcare, allowing her to connect with and support patients across Canada. Dr. Van Raay is deeply passionate about preventive care and believes in the transformative power of nutrition and exercise in maintaining overall health.

Mazin Yousif

Family Physician

Dr. Yousif completed medical school in Baghdad, Iraq in 1998. He practiced until 2005 then moved to Canada where he has practiced in Newfoundland from 2007-2009 then Ontario from 2009 until now.

Veronique Poirier

Nurse Practitioner

Veronique has been working as a nurse practitioner for the past 5 years. She has gained extensive experience in diverse settings, including community health and virtual care, which has broadened her expertise and allowed her to reach and support a wide range of patient needs. As an advanced practice nurse, Veronique is committed to providing excellent, compassionate care to all individuals and ensuring access to the highest standard of healthcare for all patients.

Joe Fragapane

ER Physician & Family Physician

Dr. Fragapane practices Emergency and Family medicine for the Cree Nation in the native territories of the James Bay Quebec. As a physician, he mainly focuses in emergency rural medicine and paediatrics. His practice is broad, encompassing complex medical as well as psycho-social issues, in the isolated regions of northern Quebec with difficult access to diagnostic testing and specialized services. He graduated from McGill Medical School in 2012 and from the Faculty of Electrical and Computer Engineering in 2005.

Golbarg Araghi

Family Physician

Dr. Araghi has been practicing medicine for 17 years. She graduated from McGill University medical school in 2002 and completed her family medicine residency at the University of Toronto. She did a fellowship in low risk obstetrics shortly after graduating. She has been practicing since 2004 and has provided care for patients of all ages. She is a great addition to our team!

Dr. Michael Verbora

Family Physician

Dr. Verbora practices family medicine in Toronto and specializes in student health. He received his Bachelor of Science with Honours from the University of Windsor, his Masters of Business Administration from Odette School of Business, and his Doctor of Medicine from the University of Western Ontario. Dr. Verbora completed specialty training at the Toronto Western Hospital while acting as the OCFP (Ontario College of Family Physicians) Chair of the Residents Committee.

Robert Solomon

Dermatologist

Dr. Solomon is a staff physician at St. Michael’s Hospital, a lecturer at U of T, and a member of the Miami Society for Dermatology and Cutaneous Surgery. He’s recognized for his expertise in Dermoscopy and has extensive experience in Teledermatology, having done 10,000+ cases in the past few years.

Why Canadians love Maple

A fantastic way to get medical advice when you are unable to see someone in person. The app is so simple to use. Highly recommend. I am not a tech savvy person but the doctor was kind enough to patiently walk me through every step of the process. Thank you.

—Google Play Store

Saved me hours waiting in the ER.

—Vanessa, Trustpilot

Fast and effective tool for getting a diagnosis and prescription.

—Katie, Google Reviews

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—Diana, Google Reviews

Very easy to book a therapist and get appointment receipts.

—Heather, Trustpilot

Frequently asked questions

About Urinary tract infection

Absolutely, you can see one of our doctors online for your UTI in minutes. For women, UTIs are the most common medical condition treated by doctors on Maple. The typical treatment includes a UTI prescription for antibiotics such as Septra (trimethoprim and sulfamethoxazole).

Urine samples are only recommended if there’s a suspicion of a more serious kidney infection, or if you have been treated for a UTI within the past month.

If the doctor feels you have a more serious condition that requires an in-person examination, they’ll advise you to visit a clinic instead.

Roughly one in every two women experiences a urinary tract infection (UTI) in their lifetime. Although far more common in women, men aren’t free from getting UTIs either.

The urinary tract, composed of your kidneys, ureters, bladder, and urethra, may become infected by bacteria from the large intestine, such as E.coli, causing an infection to develop. Once your urethra becomes infected, the infection can then spread upwards to the bladder or kidneys.

There are two types of UTIs. The first type of UTI is a lower tract infection, which is very common. It occurs when the urethra (the tube that transports wastes from the bladder to be excreted) becomes infected with bacteria.

The second type of UTI, the upper tract infection, is less common and can be more serious since it occurs when the kidneys become infected with bacteria.

Many women who try to self-diagnose can mistake their UTI symptoms for sexually transmitted infections (STIs) like chlamydia and gonorrhea, or pregnancy-related issues.

Yes, our physicians can give a UTI prescription online during your consultation as needed. Once you accept your UTI prescription, you’ll have the option to pick it up from any pharmacy or we’ll deliver it right to your door at no additional cost.

You can visit our How it Works page to learn more.

The symptoms of a common infection include:

  • Increased frequency of urination
  • Increased urgency to urinate (like needing to run to the bathroom)
  • Dysuria, burning with urination
  • Cloudy or foul-smelling urine
  • Absence of fever or significant abdominal or back pain

The absence of fever, flank pain, or CVA tenderness help differentiate an acute uncomplicated UTI from a complicated one which could suggest a more widespread infection.

Pregnant women are more prone to UTIs due to changes in hormones allowing bacteria to travel up the urinary tract. Pregnancy (and STIs) should be ruled out when considering the list of symptoms above.

If a common UTI is left untreated, bacteria can move to the kidney and cause more severe infections.

The symptoms of a more complicated UTI include:

  • UTI with blood or pus in the urine
  • Fever, chills, or vomiting
  • Diabetes or chronic illness
  • Bad back pain
  • A history of kidney infection or disease
  • Painful urination during pregnancy

Treatment for UTIs can vary depending on which part of the urinary tract is infected, and how severe the infection is.

For common UTIs, the typical treatment involves a UTI prescription for a short course of antibiotics like Septra. Urine samples are only recommended if there’s a suspicion of a more serious kidney infection, or if you have recently been treated for a UTI within the past month.

If symptoms don’t improve within two to four weeks of treatment, you experience symptoms of a more complicated UTI and need UTI pain relief or all of the above, you should consider seeking urgent medical care at a clinic or hospital.

It’s not recommended that you have sex with a UTI. Doing so can worsen symptoms and cause the infection to last longer. And, while a UTI isn’t considered an STI, it’s still possible to pass bacteria on to a partner.

It’s best to wait until you’ve completed your prescription for UTI antibiotics so that the infection clears up before having sex again.

With UTI treatment antibiotics, the infection can be cleared up in as little as three to seven days. While some UTIs can clear up on their own, if left untreated, symptoms can get much worse. It’s best to speak with a doctor for UTI pain relief and a prescription, if necessary.

There are a few steps you can take to help prevent UTIs such as:

  • Drinking plenty of water to help flush bacteria out of the urinary tract
  • Urinating right after intercourse
  • Taking showers rather than baths
  • Wiping from front to back after using the bathroom

A yeast infection is an overgrowth of the Candida fungus which causes an odourless discharge that itches and burns around the vagina — especially while urinating.

A UTI is caused by a bacterial infection that makes its way up the urinary tract resulting in an increased frequency and urgency of urination, burning while urinating, and cloudy or foul-smelling urine.

If you’re concerned you may have a yeast infection, our doctors can help. They can also diagnose UTIs and treat them by providing a UTI prescription online in Canada, as needed.

While a male’s longer urethra makes it more difficult for bacteria to travel up the urinary tract and cause an infection, it’s still possible to get one. Common causes include:

  • Diabetes
  • Unprotected anal sex
  • Being immunocompromised
  • Kidney stones
  • An enlarged prostate

Maple 101

Maple is a virtual care platform that connects you with our network of Canadian-licensed doctors, nurse practitioners and specialists via secure text, audio or video call. Sign in to your Maple account to start a visit. Learn more about how Maple works here.

A visit works a lot like an in-person appointment. A doctor or nurse practitioner will ask about your symptoms, review your health history and recommend a treatment plan that's right for you. Not every visit leads to a prescription. Sometimes, you might need to see someone in person. When that happens, we'll help you figure out what comes next.

As a Maple member, you get 24/7 access to care online. Connect with our network of Canadian-licensed doctors and nurse practitioners in minutes via secure text, audio or video call.

Pricing and Payment

Membership is $85/month. One membership. Care for your whole family. In eligible provinces, membership includes:

  • Daily visits: one visit a day with a doctor or nurse practitioner for each family member in your household
  • Pediatric care: covered pediatric primary care visits, available by appointment
  • Second Medical Opinion: when you're unsure about a complex diagnosis, like cancer or MS, or want to understand all your options, you and your family can access an expert Second Medical Opinion
  • Personal Health Check-Ins: personalized, evidence-based proactive care screenings to help you stay on top of your health
  • iCBT courses: internet-based cognitive behavioural therapy self-assessments and courses
  • Specialists: see a specialist in days, not months. No referral necessary.
  • Specialist referrals: a referral to a physician specialist for in-person care, if needed

Membership can't be combined with other offerings, such as private insurance coverage and provincial programs, where available. A Healthcare Spending Account (HSA) may cover your membership fees. Check with your HSA provider for details.

Your Maple monthly membership covers virtual care for you, your spouse and your dependents under the age of 18 who share the same primary residence. Full disclaimer and refund policy here.

We accept all major credit cards, including AMEX, plus Google Pay and Apple Pay.

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Privacy is at the core of how we deliver care. We follow Canadian privacy and healthcare laws, including PIPEDA and PHIPA, to protect your personal and health information.

Our policies and consent processes are simple and easy to understand, so you stay in control. Strong security infrastructure and strict data policies protect every session. You keep control of your personal health information, medical records and test results at all times. We also work with privacy and security experts and review our policies regularly.

All doctors and nurse practitioners who deliver care through Maple are licensed in Canada and governed by their regulatory colleges. They must follow the telemedicine policies set by the medical regulator in each province.

Regulators across Canada recognize the value of virtual care. It helps improve access to care for patients and makes care delivery more efficient for practitioners and Canada's healthcare system.

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Maple is safe and effective for common non-emergency issues. If you believe you are experiencing an emergency, please call 911 or proceed to your nearest emergency room.
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