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It depends on the province. In order for Maple’s services to be covered, the province must have public coverage of virtual telemedicine visits and criterias that aligns with our services.

We charge a fee for our services only when they are not covered by provincial health plans. We’d love to be eligible for public coverage consistently across Canada and we’re working hard to ensure Maple is included in provincial coverage as soon as legislation allows.

Our specialists page has specific pricing information and provincial availability for our specialists, such as mental health, gynecology, nutrition, and more. Certain specialties like dermatology and endocrinology may not need a referral. Thanks to Maple, you can see a specialist in days, not months.

Also, doctor consultation fees may not apply if you have benefits coverage through your insurer or employer, or if your consultation includes only provincially-funded services.

Online doctor consultation fees on Maple apply for general practitioner services that are not covered by provincial governments.

Fees may not apply if you have benefits coverage through your insurer or employer, or if your consultation includes only provincially-funded services.

Yes. If you’ve booked a visit, you’ll be charged the full fee for missing a doctor’s appointment on Maple. If the fee for your appointment is covered by your provincial government and the publicly funded healthcare system, you can still be charged a fee for a missed consultation or a fee for cancelling your appointment without providing sufficient advance notice. This includes consultations with:

• OHIP-covered allergists
• RAMQ-covered allergists
• OHIP-covered psychiatrists
• OHIP-covered gynecologists

We accept all major credit cards, including AMEX cards, as well as Google and Apple Pay.

Our online medical consultations and memberships are covered under many existing private healthcare plans, including Healthcare Spending Accounts. When you purchase a visit or membership, we send you an email receipt, which you can submit to insurers for reimbursement if this is something that’s available to you.

When you request a consultation through Maple, we’ll first advise you of the cost of the visit before connecting you with a physician. You won’t be charged doctor consultation fees until your consultation is complete.

If a doctor receives your request and doesn’t believe they can help you on Maple, you’ll be notified right away and your credit card won’t be charged.

For a medical membership plan purchase, your payment card will be charged immediately.

Our memberships are paid annually and give you access to year-round on-demand general practitioner visits. Please note that specialist visits are not included in memberships.

• $30/month Personal Membership — up to 30 visits per year (paid annually)
• $50/month Family Membership — up to 50 visits per year (paid annually)

To purchase a membership, register or log in to your Maple account and click Membership Options on the main menu.