Your Maple membership covers virtual care for you, your spouse and your dependents under the age of 18 who share the same primary residence.

Your membership includes:

• Access to daily visits: One daily visit with a primary care provider for each family member in their household. 
• Paediatric care: Complimentary paediatric primary care visits.
• Personal Health Check-Ins: Personalized proactive care screenings and recommendations to help you stay on track.
• iCBT courses: Internet-based cognitive behavioural therapy self-assessment tools and courses.
• Access to specialists in eligible provinces: See a specialist in days, not months. No referral needed.

Second medical opinions: Access to a network of experts for a second opinion if diagnosed with a severe condition (e.g. MS or cancer) while a member.

Yes. You're in control. You can deactivate your Maple membership whenever it makes sense for you. 

Membership payments are non-refundable, but when you deactivate, you won't be charged again. Your benefits and full access will continue through the end of your current billing period. 

No fees. No surprises. And when you decide to come back, we'll be here.

Our specialists page has specific pricing information and provincial availability for our specialists, such as mental health, nutrition, and more. Based on where you are, you can see a specialist in days, not months. No referral necessary. 

If you have insurance benefits, through your school, employer or private health insurance, applicable consultation fees may be covered.

Before you start:

• See how a consultation works or browse common questions and topics on our patient Helpdesk.
• Make sure your account information is accurate and up to date:
  • Your province of residence is accurate.
  • Please also ensure that your other information, such as your date of birth, is correct. Incorrect account information may result in delays as we work with you to correct the issue.
• For medical documents to be valid, the legal first name on the account must match the name on your government-issued photo ID. Pharmacies require this for prescriptions, labs and clinics for any tests ordered through lab requisitions.

When you’re ready to speak to a practitioner, make sure you:

• Are in a private space with good internet connection
• Have your health card ready
• Have uploaded your any supporting documents, like photos of your medication or lab results to review
• Set your notification preferences in your account settings

After you click “Get care”:

• Be specific about what you need so practitioners can understand how to help you online
• If you're hoping for a particular outcome—like a specific prescription or doctor's note—mention it upfront
• Don't worry if you don't know everything in advance (like the exact medication name). Just share what you can
• Remember that all medical decisions are at the practitioner's discretion, just like in-person visits

Need help? Please reach out to our Customer Support Team or visit our Help Desk.

There is a limit of one visit per patient on a membership per day. Once you’ve completed your daily visit, you won’t be able to request another one until the following day.

We accept all major credit cards, including AMEX cards, as well as Google and Apple Pay.

Your privacy matters. We take it seriously.

We follow strict privacy and healthcare laws in Canada—like PIPEDA and PHIPA—to keep your personal and health information completely private and protected.

When you use Maple, your session is secured by strong infrastructure and data policies. You stay in control of your personal health information, medical records, and test results at all times.

We keep our approach sharp by working with leading experts and reviewing our policies regularly. Bottom line: your information is safe with us.