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Acne treatment, diagnosis & prescriptions

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Can I talk to a doctor on Maple about my acne?

Yes. In most cases, a Maple doctor can treat your acne online by asking about your symptoms and conditions, and by seeing you by photo or video. Once you describe your symptoms to the doctor, they will be able to diagnose you, prescribe appropriate medication, and recommend an appropriate course of treatment. If the doctor suspects you have a more serious problem, they may suggest you go to a clinic for a thorough physical examination.

In select provinces, you can also request to see a dermatologist right on Maple about your acne. To learn more about how our online dermatology assessments work, please click here.

Additionally, if you’re interested in having non-surgical cosmetic procedures done for your acne, you can certainly discuss this with Maple’s cosmetic surgeon.

Can I get a prescription on Maple?

Yes, our physicians can prescribe medications online during your consultation. Once you accept a prescription, you’ll have the option to pick it up from any pharmacy or we’ll deliver it right to your door at no additional cost.

You can visit our How it Works page to learn more.

What is acne?

Acne is a skin condition consisting of whiteheads, blackheads, or pimples that appear on the surface of your skin. Acne is typically caused when hair follicles are blocked with oil and dead skin cells. Acne most commonly appears on your face, forehead, chest, upper back and shoulders.

Your age, hormonal changes, genetics, contact with oily substances, and stress all can increase your risk of getting acne.

What are the symptoms of acne?

Symptoms of acne include:

  • Blackheads (open blocked pores)
  • Large, painful lumps beneath the skin’s surface(cystic acne).
  • Pimples
  • Red bumps
  • Whiteheads (closed blocked pores)
How can I treat acne?

Acne treatment depends on each individual’s case. You can speak to a doctor to understand what treatment options are right for you. Your doctor may recommend over the counter treatment or may prescribe medication that can control your acne and limit scarring.

Some medical options may include:

  • Oral medications such as antibiotics, and accutane
  • Therapy including light based therapy, chemical peels, physically extracting white and black heads, or steroid injections
  • Topical medications such as creams, gels, or lotions that can be applied to the affected area

Some non-medical options include:

  • Avoiding triggers (see above)
  • Avoiding picking or touching the infected area
  • Showering after exercise
  • Washing your face twice a day with a gentle face wash — try to avoid harsh facial scrubs
What is Maple?

With Maple, you can start consulting with a doctor about your symptoms in a matter of minutes. We’re a healthcare app for fast, convenient 24/7 access to Canadian doctors.

You simply log in, tap a button to request a consultation, and we’ll immediately connect you to a doctor via live chat or video.

Our doctors can assess symptoms, and provide treatment, including prescriptions as necessary.

You can visit our How it Works page to learn more.

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Patients love using Maple

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Saves a lot of time compared to sitting in a doctor's office!

— Play Store review

Legitimate and just as described, with fabulous doctors. Totally fills the late-night worry gap!

— App Store review

Not having to endure a long wait at a walk in clinic is fabulous. Especially since I have twin pre-schoolers to contend with.

— App Store review

The service is so quick and professional and saves hours spent in a walk-in-clinic. This is a game changer for busy moms and I recommend it to everyone!

— Facebook review

Instead of my husband having to drag both kids to the hospital or walk in alone he was able to see a doctor right away and get a prescription faxed to our local pharmacy.

— Facebook review

Our family has used this service twice so far and it has been amazing. Both doctors were friendly, compassionate and you never feel rushed.

— Facebook review

Was concerned I wouldn’t be able to see a doctor without an appointment. I installed the Maple app, spoke to a doctor and had my prescription in under 30 min.

— Facebook review

I used Maple for the first time today. It was quick and easy, took less than ten minutes including connecting time and the doctor was professional and friendly. 

— Facebook review

LOVE This service. Not only do you have a doctor within seconds but they are professional and knowledgable.

— Facebook review

Absolutely blown away. It was SO easy to use. No wait time getting connected with a doctor. Getting the prescription faxed to the pharmacy made it a seamless process.

— Facebook review

Treatable conditions

Mental health

Our doctors are available to provide advice and treatment for common mental health conditions.

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