Maple vs. Telehealth Ontario

With Maple you can instantly connect with Canadian-licensed doctors for medical care from your phone, tablet, or computer any time, anywhere, 24/7 or by appointment.

Telehealth Ontario simply connects you to a registered nurse so you can get answers to medical questions.

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Here’s how our doctors can help you

24/7 access to doctors

Maple connects you with a Canadian-licensed healthcare providers so you can get care whenever you need it.

Employer / insurance coverage is available, otherwise visits start at $69, as many of our services aren’t covered under provincial health plans due to our use of secure messaging, nurse practitioners, and a national doctor network. We also offer specialists in several provinces such as dermatologists, endocrinologists, pediatricians, and more. Our doctors, nurse practitioners, and healthcare providers are well respected, Canadian-licensed family or emergency medicine practitioners passionate about delivering outstanding healthcare and can treat many common medical issues including sore throat, sprains and minor injuries, erectile dysfunction, and more.

Prescriptions

Doctors can give you a prescription at their discretion based on your consultation that can also be delivered to you.

Prescriptions on Maple are digital, and we send them to the pharmacy of your choice for fulfillment.

We can even have them delivered to your door in most cases, at no additional cost to you.

Medical notes

Doctors can provide sick notes for school or work for short absences, so you can focus on resting instead of sitting in a waiting room.

They can also provide notes for therapist treatments, like a note for a chiropractor or registered massage therapist.

Portable medical records

With Maple, you can easily store and manage your medical records, and have peace of mind knowing they'll be there when you need them.

With each consultation, we’ll update your profile to include all of your latest diagnoses, prescriptions, and medical conditions.

Learn more about Telehealth Ontario

24/7 access to registered nurses

Ontario residents can call Telehealth Ontario for free, confidential health advice or information from registered nurses.

If you need a diagnosis or prescription, the registered nurse you're speaking to will most likely refer you to a doctor instead. There’s also no option to discuss your symptoms over video. Sometimes it takes a video call to get a clearer picture during a consultation, which you may not get with a phone call.

No prescriptions

Telehealth Ontario's registered nurses can’t provide you with a diagnosis or prescription, they can only give health advice.

While nurse practitioners and other providers can provide accurate diagnoses, mental health support, and prescriptions, some allowances around prescriptions and lab requisitions may be limited, requiring a physician to sign off, depending on the province.

No medical notes

Similar to prescriptions, registered nurses cannot provide you with a sick note over the Telehealth Ontario phone line.

Telehealth Ontario doesn’t replace a consultation for a diagnosis, prescription, or medical note request.

Not a health-record keeping solution

If you need a convenient way to access and store your own personal medical records, Telehealth Ontario does not provide you with this feature.

Currently, there's only a few providers in Canada that let you securely access and store your private health information.

Patients love using Maple

We have over 200,000 five-star reviews! Read them on social media or download the app.

17K Ratings

5K Ratings

The service has been amazing for our family. The doctors are kind, thorough, and ask all the right questions. As a busy family of five, this app has been a life saver

— App store review

Super impressed with this service. Without a family doctor, it’s easy to feel alone with no care. Very thankful to have options.

— Google Play Store User

So fast and efficient. A process that would have ordinarily involved a referral and a six months wait was completed in less than 72 hours. Wholeheartedly recommend Maple.

— Google Review

At 1:30 am, I realized I had a UTI and was desperate for help. I went online and within ten minutes, I had my prescription faxed to my pharmacy. This service gave me peace of mind.

— Trustpilot Review

Maple was there for me when other doctors couldn't be. So convenient. Any time, any day. I am grateful for this service.

— Trustpilot Review

We needed to see a doctor over the weekend as our pediatrician was not available. Logging into Maple and choosing from a selection of specialties was quick and easy. Excellent service!

— Trustpilot Review

Very easy to navigate Maple. It’s secure and trusted. Maple has truly gone above and beyond with their app. Highly recommended.

— Trustpilot Review

Amazing service! It was great being able to connect with a doctor from the comfort of home late at night.

— Trustpilot Review

If it wasn't for this service, I would be clogging up the emergency rooms for a prescription refill. A much needed service in my area.

— Trustpilot Review

With my asthma flare-up, I needed a specialist and found one here. The doctor improved my treatment and explained everything in a very clear way.

— Trustpilot Review