Start delivering care on your terms

The majority of patients coming to Maple are looking for on-demand primary care. Here’s how it works if you’re a primary care provider practicing on Maple:

(1) Log in to your account (desktop or mobile app)
You can choose to log on and start seeing patients whenever you wish, fitting your work on Maple flexibly into your schedule. On your home screen, you’ll be able to see how many patients are currently waiting in the queue to speak with a healthcare provider.

(2) Review consultation requests
Prior to accepting a consultation, you’ll be presented with a “triage screen” where you can review details about the patient’s presenting complaint and determine next steps.

(3) Consult with the patient
Once you accept a patient’s request, you’ll be able to communicate together in the Maple app via secure messaging, audio, or video. Everything you need is built into our virtual consultation room including features to create charting notes, enter a diagnosis, issue a prescription or medical note. You may also order lab tests and specialist referrals depending on the patient’s eligibility.

Are you a specialty care provider? We enable patient access to multiple specialists and allied-health professionals. Get in touch with us to learn more about your opportunities with Maple.

We work with specialists and allied-health professionals too. Get in touch—let's talk about your opportunities here.

It depends, based on your license(s). Our platform automatically ensures your queue is populated with patients you are eligible to treat based on where the patient is located, your licensing and insurance coverage information.

Thousands of Canadians use Maple daily. Your volume depends on which provinces and programs you support, time of day, and how many other providers are online. 

That's up to you. You know what each patient needs. Most consultations run 10-15 minutes.

Depends on your license. We automatically match you with patients you're licensed and insured to treat. Simple as that.

If your licensing and insurance allow it, yes. We've got supplemental coverage for malpractice protection when you're outside Canada temporarily (30 days or less). Planning to work abroad longer? Talk to our Provider Team first.

Nope. Work when you want. We just ask you to do 10 consultations in your first two weeks so you get the hang of things. After that? It's all you.

Secure messaging, audio or video. All built into Maple. All secure.

Yes—if the patient's coverage includes it. Once you issue a requisition or referral, our care delivery team handles the admin and notifies the patient of results.

Easy. Triage it as an emergency. We'll prompt them immediately to head to the ER or call 911. Fast and clear.

You're the expert. You decide. If virtual won't work, we've got options to help you easily route the patient to in-person care options. You stay in control.

We don't integrate with or use external EMRs. Everything happens in our secure, proprietary platform. Review intake info, chart notes, issue prescriptions, labs, and referrals, manage follow-up tasks. All in one place.

You are. We store and manage records securely on your behalf and the patient's behalf, but you hold custodianship as the healthcare provider.

No. We're a technology platform, not a healthcare provider or institution. We don't intervene in clinical care—that's your domain. But we take feedback seriously. Our Medical Affairs team supports you with coaching, best practices, and addresses concerns directly. You're backed by a team that gets it.

You need your own professional liability insurance—CMPA for physicians, CNPS for nurse practitioners. While you may purchase additional coverage, CMPA/CNPS coverage is the only requirement for practicing on Maple.

We've got supplemental coverage that kicks in when your primary doesn't apply (like when you or a patient are travelling temporarily). While Maple provides this supplementary layer, it does not replace the requirement for primary malpractice coverage.

You need your own professional liability insurance—CMPA for physicians, CNPS for nurse practitioners. While you may purchase additional coverage, CMPA/CNPS coverage is the only requirement for practicing on Maple.

Standard rate per consultation. Paid monthly for the previous month's work. We collect your direct deposit info during onboarding—then payments are automatic and on time.

When you join Maple, you’ll enter into an independent contractor agreement, not an employment relationship. This means you have the flexibility to set your own schedule and choose how and when you practice on the platform.

If you have any questions about the contract during onboarding, our team is here to support you and provide clear answers every step of the way.

Yes.

Nope. Your fee-per-consultation is net of platform fees. No hidden charges. No overhead.