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See a doctor online in BC – 100% covered by MSP

If you’re a BC resident with a valid BC Services Card, the Medical Services Plan (MSP) will cover your audio or video visits with Canadian-licensed online doctors through Maple.

Visits are available weekdays from 10am to 4pm PST, from your phone, tablet, or computer. Currently accepting new patients.

Already have a Maple account? Add your BC Services card now.

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Seeing an MSP-covered doctor on Maple is easy

First, select “BC General Practitioner (Covered)” on the home screen

Log in to Maple, click “Get care”, and select “BC General Practitioner (Covered)”. Then, simply enter your symptoms or a description of your medical request.

MSP-covered visits are available weekdays from 10am to 4pm PST.

The app will match you with a doctor who you'll hear from in 90 minutes or less. Your consultation will take place over audio or video chat.

Next, you’ll see the doctor

Once the doctor reviews your request, they’ll determine if they can help you virtually. If so, you’ll receive a message from the doctor and your assessment will continue over audio or video chat.

If the doctor cannot help virtually, your visit won’t start and the doctor will advise if you need to visit a family practice or walk-in clinic instead.

Get a diagnosis, advice, and treatment right on Maple

You’ll receive any prescriptions digitally in our app. Prescriptions are automatically faxed to your pharmacy of choice or you can choose free delivery right to your door.

Note: Maple is not a pharmaceutical manufacturer or an online pharmacy.

Virtual care on your terms

Enjoy on-demand healthcare that fits your life.


Weekdays from 10am to 4pm.


with a valid BC Services Card

   90 minute wait time

   Available 10am to 4pm PST

   One visit per family per day

   Free prescription delivery

   Audio or video visits


See a Canadian-licensed doctor in minutes any time, 24/7.

Starting at


per visit

   See a doctor in minutes

   24/7 access

   Scheduled appointments

   Free prescription delivery

   Audio or video visits

   Secure text visits

   Free sick notes

Frequently Asked Questions

How long will I have to wait to see an MSP-covered doctor?

MSP-covered visits in Canada are all available on-demand and you may have to wait up to 90 minutes for your visit, which is longer than other visits on Maple. This is because all visits covered by BC Medical Services Plan must be over audio or video, and this gives the doctors time to set themselves up in a quiet location for your consultation.

Do I have to see the doctor over audio or video?

Yes. BC’s MSP only covers online doctor visits if audio or video is used for the consultation. If you’d prefer to speak to the doctor over text, you can use our fee-for-service model 24/7 by selecting “General Practitioner” instead of “BC General Practitioner (Covered)” in the app.

Will I have to pay anything out of pocket to see a regular GP on Maple?

No. You won’t have to pay out of pocket. Our MSP audio and video virtual care visits are covered by BC health insurance and billed directly to British Columbia’s Medical Services Plan. As long as you have coverage through MSP in BC and a valid BC Services Card, no payment is required.

When are these visits available?

MSP-covered visits are available weekdays from 10am to 4pm PT.

What if I want to see a Maple doctor outside of these hours?

You still have access to Maple’s national network of general practitioners and specialists 24/7, at regular Maple pricing.

Does MSP healthcare cover other Maple specialists?

At this time, MSP only covers audio or video visits with our general practitioners, not Maple’s other specialists.

Does BC recognize online healthcare as a safe and reliable practice?

Yes. Telemedicine is the delivery of healthcare and other health-related services using interactive text, audio, and video technology. This means doctors can treat patients without being in the same place as them.

How do I use Maple?

Using Maple for your free online doctor consultation is easy. Sign up, log in, and click the “See doctor” button. Then, select “BC General Practitioner (Covered)” as the type of provider you’d like to see. Once you enter your symptoms, your request will be securely sent to a Canadian-licensed doctor for review. If they determine they can help you online, you’ll be prompted to start an audio or video visit in less than 90 minutes. If the doctor cannot help you online, your visit won’t start, and the doctor will advise if you need to visit a family doctor or walk-in clinic instead.

To learn more about Maple, check out our patients’ stories and reviews, or find out more on our blog.

Does MSP cover prescriptions?

Absolutely. Our doctors are able to prescribe almost any medication through the BC MSP plan, excluding controlled substances.

Once a doctor has given you a prescription, you’ll have the option to pick it up from a pharmacy of your choice, or we’ll deliver it right to your door at no additional cost.

Can I use MSP for doctor's notes?

Unfortunately, doctor’s notes aren’t covered by provincial health plans. However you can request one through our fee-for-service model.

To request a sick note on Maple, simply click “Get care”, select “General Practitioner’ and include your request in the notes section when you enter your symptoms. You can then either schedule an appointment or see a doctor in minutes.

Visits for a doctor's note start at $49.

Get started with MSP online visits today

Create an account

Get started with Maple and add your BC health care card number to your account.

Add to an existing account

If you already use Maple, you can easily add your MSP card number to your account.