Seeing an MSP-covered doctor on Maple is easy
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Frequently Asked Questions
How long will I have to wait to see an MSP-covered doctor?
MSP visits are all on-demand. Once you use your MSP login on Maple, you can choose to see a doctor online at no cost to you. You may have to wait up to an hour for your visit, which is slightly longer than Maple’s other visits. This is because all visits covered by BC health insurance must be over audio or video, and this gives the doctors time to set themselves up in a quiet location for your consultation.
Do I have to see the doctor over audio or video?
Yes. BC’s MSP only covers online doctor visits if audio or video is used for the consultation. If you’d prefer to speak to the doctor over text, you can use the regular Maple services 24/7 by selecting “General Practitioner” instead of “MSP General Practitioner” in the app.
Will I have to pay anything out of pocket to see a regular GP on Maple?
No. Our MSP audio and video visits are covered by BC health insurance and billed directly to British Columbia’s Medical Services Plan. As long as you have coverage through MSP in BC, no payment is required!
When are these visits available?
MSP-covered visits are available weekdays from 7am to 6pm PT.
What if I want to see a Maple doctor outside of these hours?
You still have access to Maple’s national network of general practitioners and specialists 24/7, at regular Maple pricing.
Does MSP healthcare cover other Maple specialists?
At this time, MSP only covers audio or video visits with our general practitioners, not Maple’s other specialists.
Does BC recognize online healthcare as a safe and reliable practice?
Yes. Telemedicine is the delivery of healthcare and other health-related services using interactive text, audio, and video technology. This means doctors can treat patients without being in the same place as them.
How do I use Maple?
Using Maple is very simple. Sign up, log in, and click the “See doctor” button. Then, select “MSP General Practitioner” as the type of provider you’d like to see. Once you enter your symptoms, your request will be securely sent to a Canadian-licensed doctor for review. If they determine they can help you online, you’ll be prompted to start an audio or video visit within an hour. If the doctor cannot help you online, your visit won’t start and the doctor will advise if you need to visit a family practice or walk-in clinic instead.
Get started with MSP online visits today
Create an account
Get started with Maple and add your BC health care card number to your account.
Add to an existing account
If you already use Maple, you can easily add your MSP card number to your account.