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Maple vs. MD Connected

With Maple you can instantly connect with Canadian doctors for medical care from your phone, tablet or computer — any time, 24/7.

MD Connected provides virtual healthcare services using care coordinators and a telecommunications platform to connect healthcare professionals with patients.

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Here's how our doctors can help you on Maple.

24/7 access to doctors

Maple connects you with a licensed physician or nurse practitioner quickly, so you can get the help or advice you need and move on with your day.

We also offer specialists in a number of provinces, such as dermatologists, psychiatrists, endocrinologists, pediatricians and more.

Our doctors and nurse practitioners are well respected, Canadian licensed family or emergency medicine practitioners passionate about delivering outstanding healthcare — they can treat many common medical issues on Maple.

Some examples include:

Direct access to doctors

We created Maple to remove as many barriers as possible that stand in the way of seeing a doctor when you need one. 

That's why we provide the fastest real-time online connection to a doctor in Canada.

Maple directly sends your request to our network of physicians in real-time, so they can review and respond to you quickly.

Secure text chat, audio and video — you choose

The Maple app lets you choose how you want to interact with the doctor. If you’re in BC and you have a BC Services Card, then you can request a video consultation at no charge to you. Learn more.

If you’re not a BC resident, and if a video consultation is required for your case, the doctor will let you know ahead of time, and you can choose whether to continue or not.

National access

Maple is available 24/7 across every Canadian province.

In BC, video visits with general practitioners are covered by MSP.

Learn more about MD Connected

Set hours of access

MD Connected operates during set hours on weekdays and weekends.

Depending on the availability of physicians, your appointment may not occur instantly.

Limited specialties

MD Connected only offers Dermatology, Pediatrics, Urology, Psychiatry, Medical Cannabis, HIV PrEP and PEP as specialities.

This means you may not find the right specialist for your needs.

$20 admin fee if your OHIP card information is not up to date

Rejected claims are subject to $20 in administrative fees, plus the cost of your visit.

This means you must ensure your health card information is accurate and up to date.

No text chat available

To use MD Connected, you must schedule a video or phone consultation with the physician. Text chat is not available.

See a doctor in 2 minutes or less.

If coverage isn’t available through your province, employer, or insurer, visits start at $49.

Patients love using Maple

Read our social media reviews, or download the app

Saves a lot of time compared to sitting in a doctor's office!

— Play Store review

Legitimate and just as described, with fabulous doctors. Totally fills the late-night worry gap!

— App Store review

Not having to endure a long wait at a walk in clinic is fabulous. Especially since I have twin pre-schoolers to contend with.

— App Store review

The service is so quick and professional and saves hours spent in a walk-in-clinic. This is a game changer for busy moms and I recommend it to everyone!

— Facebook review

Instead of my husband having to drag both kids to the hospital or walk in alone he was able to see a doctor right away and get a prescription faxed to our local pharmacy.

— Facebook review

Our family has used this service twice so far and it has been amazing. Both doctors were friendly, compassionate and you never feel rushed.

— Facebook review

Was concerned I wouldn’t be able to see a doctor without an appointment. I installed the Maple app, spoke to a doctor and had my prescription in under 30 min.

— Facebook review

I used Maple for the first time today. It was quick and easy, took less than ten minutes including connecting time and the doctor was professional and friendly. 

— Facebook review

LOVE This service. Not only do you have a doctor within seconds but they are professional and knowledgable.

— Facebook review

Absolutely blown away. It was SO easy to use. No wait time getting connected with a doctor. Getting the prescription faxed to the pharmacy made it a seamless process.

— Facebook review

How does Maple compare with other telehealth services?

Get started today.

Maple revolves around your needs and schedule. Start enjoying on demand healthcare that fits your life.