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Maple vs. MD Connected

With Maple you can instantly connect with Canadian-licensed doctors and nurse practitioners for medical care from your phone, tablet, or computer any time, anywhere, 24/7 or by appointment. 

MD Connected provides virtual healthcare services using care coordinators and a telecommunications platform to connect healthcare professionals with patients.


Here’s how our doctors can help you

24/7 access to doctors

Maple connects you with a Canadian-licensed healthcare providers so you can get care whenever you need it.

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If you don’t have employer or insurer coverage, fees may apply since many virtual services aren’t covered by provincial health plans. We also offer specialists in several provinces such as dermatologists, endocrinologists, pediatricians, and more. Our doctors, nurse practitioners, and healthcare providers are well-respected, Canadian-licensed family or emergency medicine practitioners passionate about delivering outstanding healthcare and can treat many common medical issues including sore throat, sprains and minor injuries, erectile dysfunction, and more.

National access

Maple is accessible Canada-wide, bringing together a large network of doctors and healthcare providers 24/7 or by appointment.

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To ensure Canadians have access to a healthcare provider whenever they need it, Maple is available on-demand or by appointment across Canada.

In BC, video visits with general practitioners are covered by MSP.

Canada’s largest network of healthcare providers

Maple offers care from over 2000 providers, including doctors and specialists, available by appointment or on-demand, any time of day.

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Because of this, patients can feel secure knowing they’ll be able to see a healthcare provider whenever they need care, and fast.

Secure text chat, audio and video — you choose

With Maple, you get to choose how you want to interact with the healthcare provider from your phone, tablet, or computer.

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If you’re in BC and you have a BC Services Card, you can request a video consultation at no charge to you. Learn more.

If you’re not a BC resident, and if a video consultation is required for your case, the doctor or nurse practitioner will let you know ahead of time, and you can choose whether to continue or not.

Learn more about MD Connected

Set hours of access

MD Connected operates during set hours on weekdays and weekends – there is no option for 24/7 access.

Depending on the time of your requested consultation, you may not be able to see a doctor or nurse practitioner.

Possible fees for outdated provincial insurance

MD Connected charges a $20 administrative fee if your OHIP card information isn’t up to date, plus the cost of your visit.

This means you must ensure your health card information is accurate and up to date.

Comparatively less specialists

MD Connected offers less than 10 specialties including urology, pediatrics, mental health, HIV PrEp and PEP, and sexual health.

You might not be able to speak to the type of healthcare provider you need. 

No text chat available

To use MD Connected, you must schedule a video or phone consultation with the physician. Text chat is not available.

You won’t have the option of a consultation solely over text messaging, if this is what you prefer.

Patients love using Maple

We have over 1 million five-star reviews! Read them on social media or download the app.

A fantastic way to get medical advice when you are unable to see someone in person. The app is so simple to use. Highly recommend. I am not a tech savvy person but the doctor was kind enough to patiently walk me through every step of the process. Thank you.

— Google Play Store

This app is amazing! The doctor was so professional. I just waited 1-2 mins to get served! I highly recommend this app.

— Google Play Store

The service has been amazing for our family. The doctors are kind, thorough, and ask all the right questions. As a busy family of five, this app has been a life saver

— App store review

Super impressed with this service. Without a family doctor, it’s easy to feel alone with no care. Very thankful to have options.

— Google Play Store User

So fast and efficient. A process that would have ordinarily involved a referral and a six months wait was completed in less than 72 hours. Wholeheartedly recommend Maple.

— Google Review

At 1:30 am, I realized I had a UTI and was desperate for help. I went online and within ten minutes, I had my prescription faxed to my pharmacy. This service gave me peace of mind.

— Trustpilot Review

Maple was there for me when other doctors couldn't be. So convenient. Any time, any day. I am grateful for this service.

— Trustpilot Review

We needed to see a doctor over the weekend as our pediatrician was not available. Logging into Maple and choosing from a selection of specialties was quick and easy. Excellent service!

— Trustpilot Review

Very easy to navigate Maple. It’s secure and trusted. Maple has truly gone above and beyond with their app. Highly recommended.

— Trustpilot Review

Amazing service! It was great being able to connect with a doctor from the comfort of home late at night.

— Trustpilot Review

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Why do I have to pay if I'm Canadian?

Fees apply for services that aren’t covered by your province, unless you have additional benefits coverage from your employer or insurer.

Get started today

Maple revolves around your needs and schedule. Start enjoying on-demand healthcare that fits your life.

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