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Maple vs. Akira

With Maple you can instantly connect with Canadian-licensed doctors for medical care from your phone, tablet, or computer any time, anywhere, 24/7 or by appointment.

Akira by TELUS Health is an online service that provides consultations with Canadian doctors.

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Here’s how our doctors can help you

Direct access to doctors

We created Maple to remove as many barriers as possible that stand in the way of seeing a doctor when you need one. 

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That's why we provide the fastest real-time online connection to a doctor in Canada. Maple directly sends your request to our network of physicians in real-time, so they can review and respond to you quickly.

Canada’s largest network of healthcare providers

Maple offers care from over 1500 providers, including doctors and specialists, available by appointment or on-demand, any time of day.

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Because of this, patients can feel secure knowing they’ll be able to see the healthcare provider they need, whenever they need to, and fast. 

Available to all Canadians

With Maple, all Canadians can access a healthcare provider any time of day, whether it’s a one-time visit, a subscription, or through an employee benefits plan.

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Maple breaks down barriers to accessibility by making it easy for everyone to speak to a healthcare provider.

Medical notes

Doctors can provide sick notes for school or work for short absences, so you can focus on resting instead of sitting in a waiting room.

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They can also provide notes for therapist treatments, like a note for a chiropractor or registered massage therapist.

Learn more about Akira

Fewer physicians

Most of Akira’s healthcare providers are registered nurses and nurse practitioners who can help if you need further support. 

While nurse practitioners and other providers can provide accurate diagnoses, mental health support, and prescriptions, some allowances around prescriptions and lab requisitions may be limited, requiring a physician to sign off, depending on the province. 

Comparatively less specialists

Akira offers access to a limited number of specialists including psychiatrists and dermatologists.

While you can get a referral for a specialist if needed, you may not be able to speak to the type of provider you need as quickly as you would like. Maple offers over 25 specialties to choose from, with low wait times. See all specialties here.

Must be part of an employee benefits plan

Akira is available to employees as part of their employee benefits plan, and to their immediate family members. 

Not everyone has access to Akira’s healthcare providers.

No doctor’s notes

Akira doesn’t offer the option of receiving a medical note from any of its healthcare providers.

If you’re feeling unwell and need a sick note fast for school or work, you won’t be able to get one on Akira. 

Patients love using Maple

We have over 200,000 five-star reviews! Read them on social media or download the app.

The service has been amazing for our family. The doctors are kind, thorough, and ask all the right questions. As a busy family of five, this app has been a life saver

— App store review

Super impressed with this service. Without a family doctor, it’s easy to feel alone with no care. Very thankful to have options.

— Google Play Store User

So fast and efficient. A process that would have ordinarily involved a referral and a six months wait was completed in less than 72 hours. Wholeheartedly recommend Maple.

— Google Review

At 1:30 am, I realized I had a UTI and was desperate for help. I went online and within ten minutes, I had my prescription faxed to my pharmacy. This service gave me peace of mind.

— Trustpilot Review

Maple was there for me when other doctors couldn't be. So convenient. Any time, any day. I am grateful for this service.

— Trustpilot Review

We needed to see a doctor over the weekend as our pediatrician was not available. Logging into Maple and choosing from a selection of specialties was quick and easy. Excellent service!

— Trustpilot Review

Very easy to navigate Maple. It’s secure and trusted. Maple has truly gone above and beyond with their app. Highly recommended.

— Trustpilot Review

Amazing service! It was great being able to connect with a doctor from the comfort of home late at night.

— Trustpilot Review

If it wasn't for this service, I would be clogging up the emergency rooms for a prescription refill. A much needed service in my area.

— Trustpilot Review

With my asthma flare-up, I needed a specialist and found one here. The doctor improved my treatment and explained everything in a very clear way.

— Trustpilot Review

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Why do I have to pay if I'm Canadian?

Fees apply for services that aren’t covered by your province, unless you have additional benefits coverage from your employer or insurer.

Get started today

Maple revolves around your needs and schedule. Start enjoying on-demand healthcare that fits your life.

Illustration of a woman carrying her grocery bags while contacting a doctor online using Maple