Skip the Waterloo walk-in clinic wait — get virtual care instead

Maple is a virtual care platform that connects you with doctors and other healthcare providers via text, audio, or video. After you log in to your Maple account, you can request an online consultation.

Consultations work similarly to in-person appointments — the doctor can complete an assessment by asking questions about your symptoms, going through your health history, and determining what treatment is right for you. If they think your condition is more serious, they may tell you to go to a clinic for an in-person examination.

As a Maple member, you get 24/7 access to virtual primary care online and more. You can connect with our network of providers via text, audio, or video call within minutes.

Our membership costs $79.99/month and covers virtual care for patients and their families, including the primary account holder's spouse and any dependents.

For patients in eligible provinces, our membership includes:

• Access to daily primary care provider visits: One daily visit with a primary care provider for each family member in their household.
• Paediatric care: Covered paediatric primary care visits, available by appointment.
• Second medical opinions: access to a network of experts for a second opinion if diagnosed with a complex condition (e.g. cancer).
• Personal Health Check-Ins: A series of personalized, evidence-based proactive care screenings to maintain and improve health.
• iCBT courses: Access to iCBT (internet-based cognitive behavioural therapy) self-assessment and courses.
• Access to specialists in eligible provinces: Easy access to specialists on Maple within days, not months. No referral is needed.
• Specialist referrals in eligible provinces: Ability to be referred to a physician specialist for in-person care, if needed.
• Credit discounts: An $80 credit per month to be applied to a Maple specialist visit.

Please note that our membership cannot be combined with other offerings, such as private insurance coverage and provincial programs, where available. In some cases, membership fees can be covered by a Healthcare Spending Account (HSA) — check with your HSA provider for more details.

We accept all major credit cards, including AMEX cards, as well as Google and Apple Pay.

At Maple, we proudly prioritize privacy as a cornerstone of our virtual care services. We strictly adhere to privacy and healthcare legislation in Canada, such as PIPEDA and PHIPA regulations, to ensure patients' personal and health information remains completely private and safeguarded.

Our policies and consent processes are designed to be simple and easily understood, empowering individuals with control and a clear understanding of their healthcare journey. When using our services, a patient’s session is protected by a comprehensive security infrastructure and stringent data policies.

Patients also retain full control of their personal health information, medical records and test results at all times. Our approach is reinforced by consultations with leading experts, guaranteeing comprehensive policy frameworks that are reviewed at a regular cadence.

All providers delivering healthcare through Maple are licensed in Canada and governed by their licensing regulatory colleges, and in all instances, must act in accordance with the governing principles set out in the telemedicine policies of each medical regulator in the applicable province.

Regulators across Canada support and recognize the value of services like ours, and the way in which they can benefit patients, physicians, and Canada’s broader healthcare system by improving access to care and increasing efficiencies in the delivery of care.

No, you can see one of our primary care providers virtually instead of going to a walk-in clinic in person. Our doctors and nurse practitioners can provide the same level of care, wherever you are. And it's faster too!

Yes, in many cases. Maple is a trusted virtual care service that gives you faster access to Canadian-licensed primary care providers, like doctors, nurse practitioners, and specialists. The biggest difference is, unlike at a walk-in clinic, your consultation is conveniently done by phone, video, or text. Our primary care providers can treat concerns like cold and flu symptoms, allergies, skin rashes, and more. Plus, they can provide a prescription, lab requisition or sick note at their discretion.

Yes you can. Our network of online doctors and nurse practitioners on Maple can provide a diagnosis and prescription that can be sent to your preferred local pharmacy or arranged for delivery for Waterloo residents. Prescriptions are given at the providers’ discretion based on your needs, and they cannot prescribe controlled medications or narcotics. So that means skipping the wait at a walk-in clinic in Waterloo, and at the drugstore.

Because Waterloo shares several major health facilities with other cities in the region, you may experience overcrowding at walk-in clinics in Waterloo, like Waterloo Walk-in Clinic and in hospital emergency rooms. If you’re at Grand River Hospital, there are often long ER wait times just to speak to a doctor. With Maple, you can skip the walk in clinic and get an online doctor appointment in Waterloo quickly and easily.