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Please note prescriptions are only available in Canada and given at the doctor's discretion.

Sore throat treatment, diagnosis & prescriptions

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Can a doctor treat sore throat on Maple?

In most cases, doctors can diagnose a sore throat online by asking about your symptoms, requesting to see images, or video calling to observe your skin. Once you describe your symptoms and the doctor has inspected your skin, they will be able to diagnose and prescribe appropriate treatment.

In children, doctors treat strep infections with antibiotics only to reduce the chance of strep related complications, not to reduce the length of illness.

In adults, antibiotics offer little benefit for throat infections, and the best treatments are often a mix of anti-inflammatory drugs (NSAIDS) and oral steroid medications, all of which can be safely prescribed online.

If the doctor suspects you have a more serious problem, they may suggest you go to a clinic for a thorough in-person examination.

It’s essential to seek emergency care if your sore throat makes you unable to swallow liquids, or causes any difficulty breathing.

Can I get a prescription on Maple?

Yes, our physicians can prescribe medications online during your consultation. Once you accept a prescription, you’ll have the option to pick it up from any pharmacy or we’ll deliver it right to your door at no additional cost.

You can visit our How it Works page to learn more.

What is sore throat?

A sore throat, also known as pharyngitis, is usually one of the first signs that you’ve caught a bug. Sore throats are most commonly caused by viruses, like the cold virus, but can also be due to more serious viruses like the Epstein-Barr virus, which causes mononucleosis.

Only a minority of sore throats are caused by strep bacteria, causing what we commonly call strep throat.

The most common cause of a sore throat is a viral infection like the common cold or flu.

Other, but less common causes of sore throat include:

  • Allergies — allergic reactions to pets, mold, dust, and pollen;
  • Bacterial infections – this can includes bacteria like Streptococcus pyogenes which is the common cause of strep throat;
  • Dy air – airy indoors can make your throat feel dry and itchy.
What are the symptoms of a sore throat?
  • Difficulty swallowing
  • Hoarse or muffled voice
  • Inflamed tonsils
  • Itchy throat
  • Throat pain
  • Sore and swollen glands around your neck and jaw area
Is my sore throat caused by a viral or bacterial infection?

A sore throat caused by a viral infection like a common cold includes the following symptoms:

  • Body aches
  • Cough
  • Fever
  • Mild headache
  • Runny nose
  • Sneezing

A sore throat caused by a bacterial infection typically includes the following symptoms:

  • Loss of appetite
  • Pain swallowing
  • Red tonsils

Sore throats caused by a bacterial infection can be treated with antibiotics.

There is no treatment for a sore throat caused by viral infections, but there are ways to relieve irritability which include:

  • Drinking lots of liquids (soup, tea, water, etc)
  • Eating nutritious foods (fruits, vegetables, whole grains, lean protein)
  • Gargling warm salt water
  • Resting
  • Sucking on ice chips
  • Taking over the counter cold medicine


When should I see a doctor about a sore throat?

You should see a doctor if you experience:

  • A high fever — 38.3 C (101 F)
  • A lump in your neck
  • A sore throat that lasts longer than a week
  • Difficulty swallowing and/or breathing
  • Earaches
  • Hoarse speech for more than two weeks
  • Joint pain
What is Maple?

With Maple, you can start talking to a doctor about your symptoms in a matter of minutes. We’re a healthcare app for fast, convenient 24/7 access to Canadian doctors.

You simply log in, tap a button to request a consultation, and we’ll immediately connect you to a doctor via live chat or video.

Our doctors can assess symptoms, and provide treatment, including prescriptions as necessary.

You can visit our How it Works page to learn more.

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Patients love using Maple

Read our social media reviews, or download the app

A fantastic way to get medical advice when you are unable to see someone in person. The app is so simple to use. Highly recommend. I am not a tech savvy person but the doctor was kind enough to patiently walk me through every step of the process. Thank you.

— Google Play Store

This app is amazing! The doctor was so professional. I just waited 1-2 mins to get served! I highly recommend this app.

— Google Play Store

The service has been amazing for our family. The doctors are kind, thorough, and ask all the right questions. As a busy family of five, this app has been a life saver

— App store review

Super impressed with this service. Without a family doctor, it’s easy to feel alone with no care. Very thankful to have options.

— Google Play Store User

So fast and efficient. A process that would have ordinarily involved a referral and a six months wait was completed in less than 72 hours. Wholeheartedly recommend Maple.

— Google Review

At 1:30 am, I realized I had a UTI and was desperate for help. I went online and within ten minutes, I had my prescription faxed to my pharmacy. This service gave me peace of mind.

— Trustpilot Review

Maple was there for me when other doctors couldn't be. So convenient. Any time, any day. I am grateful for this service.

— Trustpilot Review

We needed to see a doctor over the weekend as our pediatrician was not available. Logging into Maple and choosing from a selection of specialties was quick and easy. Excellent service!

— Trustpilot Review

Very easy to navigate Maple. It’s secure and trusted. Maple has truly gone above and beyond with their app. Highly recommended.

— Trustpilot Review

Amazing service! It was great being able to connect with a doctor from the comfort of home late at night.

— Trustpilot Review

Treatable conditions

Mental health

Our doctors are available to provide advice and treatment for common mental health conditions.

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Women’s/men’s health

Doctors can advise on family planning and treat conditions, including urinary tract infections and erectile dysfunction.

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