Herpes treatment, diagnosis & prescriptions

Maple is a virtual care platform that connects you with doctors and other healthcare providers via text, audio, or video. After you log in to your Maple account, you can request an online consultation.

Consultations work similarly to in-person appointments — the doctor can complete an assessment by asking questions about your symptoms, going through your health history, and determining what treatment is right for you. If they think your condition is more serious, they may tell you to go to a clinic for an in-person examination.

As a Maple member, you get 24/7 access to virtual primary care online and more. You can connect with our network of providers via text, audio, or video call within minutes.

Our membership costs $79.99/month and covers virtual care for patients and their families, including the primary account holder's spouse and any dependents.

For patients in eligible provinces, our membership includes:

• Access to daily primary care provider visits: One daily visit with a primary care provider for each family member in their household.
• Paediatric care: Covered paediatric primary care visits, available by appointment.
• Second medical opinions: access to a network of experts for a second opinion if diagnosed with a complex condition (e.g. cancer).
• Personal Health Check-Ins: A series of personalized, evidence-based proactive care screenings to maintain and improve health.
• iCBT courses: Access to iCBT (internet-based cognitive behavioural therapy) self-assessment and courses.
• Access to specialists in eligible provinces: Easy access to specialists on Maple within days, not months. No referral is needed.
• Specialist referrals in eligible provinces: Ability to be referred to a physician specialist for in-person care, if needed.
• Credit discounts: An $80 credit per month to be applied to a Maple specialist visit.

Please note that our membership cannot be combined with other offerings, such as private insurance coverage and provincial programs, where available. In some cases, membership fees can be covered by a Healthcare Spending Account (HSA) — check with your HSA provider for more details.

We accept all major credit cards, including AMEX cards, as well as Google and Apple Pay.

At Maple, we proudly prioritize privacy as a cornerstone of our virtual care services. We strictly adhere to privacy and healthcare legislation in Canada, such as PIPEDA and PHIPA regulations, to ensure patients' personal and health information remains completely private and safeguarded.

Our policies and consent processes are designed to be simple and easily understood, empowering individuals with control and a clear understanding of their healthcare journey. When using our services, a patient’s session is protected by a comprehensive security infrastructure and stringent data policies.

Patients also retain full control of their personal health information, medical records and test results at all times. Our approach is reinforced by consultations with leading experts, guaranteeing comprehensive policy frameworks that are reviewed at a regular cadence.

All providers delivering healthcare through Maple are licensed in Canada and governed by their licensing regulatory colleges, and in all instances, must act in accordance with the governing principles set out in the telemedicine policies of each medical regulator in the applicable province.

Regulators across Canada support and recognize the value of services like ours, and the way in which they can benefit patients, physicians, and Canada’s broader healthcare system by improving access to care and increasing efficiencies in the delivery of care.

Yes, a doctor on Maple can offer herpes treatment options.

However, before offering a herpes diagnosis, the doctor will likely want to have some additional lab tests performed to confirm the presence of the herpes simplex virus and rule out other possible causes of your symptoms.

Yes, our physicians can prescribe herpes medications online during your consultation. Once you accept a prescription, you’ll have the option to pick it up from any pharmacy or to have it delivered to your door at no additional cost.

You can visit our How it works page to learn more.

Herpes, also called the herpes simplex virus, HSV or genital herpes, is what most people think about when they hear herpes.

About one-fifth of all people over the age of 12 in North America have the HSV-2 virus, while experts estimate between 50%-80% of adults may have HSV-1 (also known as oral herpes). Most don’t even know they have it.

Most people that are infected with HSV don’t know that they have it, because they don’t have any herpes signs or symptoms, or they’re extremely mild.

However, absence of herpes symptoms doesn’t mean the virus isn’t present. Moreover, symptoms can appear in as little as two days after exposure to the virus, or lay dormant for months or years.

Some people will contract HSV-1 or HSV-2 in their lifetime, but never realize they have it because they have no herpes symptoms.

The herpes simplex virus causes herpes in both of these forms.

Intimate contact with someone who’s infected with either HSV-1 or HSV-2 causes herpes to spread from one person to another. These can be transmitted in specific ways, depending on which variant the host is carrying.

Kissing a partner or skin-to-skin contact is the most common way for HSV-1 to spread, and this form causes herpes symptoms around the mouth and lips. Although, this form can be spread to the genital areas through various methods of oral sex. This form is less recurrent than HSV-2.

HSV-2 is the type of herpes simplex virus most often associated with genital herpes. Vaginal sex, anal sex, and skin-to-skin contact cause this herpes virus to spread, and this form is extremely contagious, especially during flare-ups.

While it’s possible to get a herpes diagnosis by observing your symptoms, the doctor will most likely suggest having additional testing done to confirm the presence before offering a herpes prescription.

Additional testing could include:

• Blood tests
• Viral cultures (using tissue samples from the affected area)
• Polymerase chain reaction (PCR) test (using DNA from your blood, tissue, or spinal fluid)

At this time, there is no cure for either form of herpes simplex virus. This can make herpes treatments difficult, depending on the severity of the herpes symptoms.

However, once you’ve received a herpes diagnosis, the doctor may offer a herpes prescription to assist with managing unpleasant or painful symptoms.

The most common herpes medications used are antivirals, such as:

• Valacyclovir (Valtrex)
• Acyclovir (Zovirax)
• Famciclovir (Famvir)

These herpes medications may help alleviate some symptoms or speed up the healing process. However, they won’t stop the virus from spreading to others.

You should avoid having sexual contact with your partner if either of you is experiencing an outbreak. Doing so will increase the unaffected person’s risks of experiencing an outbreak themselves.

If you’re experiencing signs of herpes, it would be a good idea to speak to your doctor so that you can educate yourself on how to manage your herpes symptoms and minimize spreading it to others.

Consider your recent sexual history ahead of speaking with your doctor, especially if you’ve recently started a sexual relationship with a new partner or multiple partners.

Generally, if you begin to experience genital pain, sores, or unusual discharge, it’s a good idea to talk to your doctor, so that they can determine whether you might require herpes treatment options and so you can minimize affecting others with the condition.