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Hemorrhoids treatment, diagnosis & prescriptions

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Our network of Canadian-licensed doctors and nurse practitioners is here for you.

Michelle Van Raay

Family Physician

Dr. Van Raay is a dedicated family physician based in Calgary, Alberta, with over 20 years of experience in family practice. After two decades of providing in-person care, she has transitioned to offering full-time virtual healthcare, allowing her to connect with and support patients across Canada. Dr. Van Raay is deeply passionate about preventive care and believes in the transformative power of nutrition and exercise in maintaining overall health.

Mazin Yousif

Family Physician

Dr. Yousif completed medical school in Baghdad, Iraq in 1998. He practiced until 2005 then moved to Canada where he has practiced in Newfoundland from 2007-2009 then Ontario from 2009 until now.

Veronique Poirier

Nurse Practitioner

Veronique has been working as a nurse practitioner for the past 5 years. She has gained extensive experience in diverse settings, including community health and virtual care, which has broadened her expertise and allowed her to reach and support a wide range of patient needs. As an advanced practice nurse, Veronique is committed to providing excellent, compassionate care to all individuals and ensuring access to the highest standard of healthcare for all patients.

Joe Fragapane

ER Physician & Family Physician

Dr. Fragapane practices Emergency and Family medicine for the Cree Nation in the native territories of the James Bay Quebec. As a physician, he mainly focuses in emergency rural medicine and paediatrics. His practice is broad, encompassing complex medical as well as psycho-social issues, in the isolated regions of northern Quebec with difficult access to diagnostic testing and specialized services. He graduated from McGill Medical School in 2012 and from the Faculty of Electrical and Computer Engineering in 2005.

Golbarg Araghi

Family Physician

Dr. Araghi has been practicing medicine for 17 years. She graduated from McGill University medical school in 2002 and completed her family medicine residency at the University of Toronto. She did a fellowship in low risk obstetrics shortly after graduating. She has been practicing since 2004 and has provided care for patients of all ages. She is a great addition to our team!

Dr. Michael Verbora

Family Physician

Dr. Verbora practices family medicine in Toronto and specializes in student health. He received his Bachelor of Science with Honours from the University of Windsor, his Masters of Business Administration from Odette School of Business, and his Doctor of Medicine from the University of Western Ontario. Dr. Verbora completed specialty training at the Toronto Western Hospital while acting as the OCFP (Ontario College of Family Physicians) Chair of the Residents Committee.

Robert Solomon

Dermatologist

Dr. Solomon is a staff physician at St. Michael’s Hospital, a lecturer at U of T, and a member of the Miami Society for Dermatology and Cutaneous Surgery. He’s recognized for his expertise in Dermoscopy and has extensive experience in Teledermatology, having done 10,000+ cases in the past few years.

Why Canadians love Maple

A fantastic way to get medical advice when you are unable to see someone in person. The app is so simple to use. Highly recommend. I am not a tech savvy person but the doctor was kind enough to patiently walk me through every step of the process. Thank you.

—Google Play Store

Saved me hours waiting in the ER.

—Vanessa, Trustpilot

Fast and effective tool for getting a diagnosis and prescription.

—Katie, Google Reviews

The doctor willingly took the time to explain things to me.

—Diana, Google Reviews

Very easy to book a therapist and get appointment receipts.

—Heather, Trustpilot

Frequently asked questions

About Hemorrhoids

Yes, you can. A doctor from Maple will want to discuss your medical history, as well as any symptoms or signs of hemorrhoids that you're currently experiencing.
If your symptoms are persistent or severe, the doctor may suggest a physical examination before offering a hemorrhoids diagnosis.
Less commonly, the doctor may suggest additional testing to further examine your digestive system before providing hemorrhoid treatment options.

Yes, our physicians can prescribe hemorrhoids medications online during your consultation. Once you accept a prescription for hemorrhoids, you’ll have the option to pick it up from any pharmacy or to have it delivered right to your door at no additional cost.

You can visit our How it Works page to learn more.

Hemorrhoids, also known as "piles", are clusters of veins that form beneath the mucous membranes in the lower rectum and anus. These appear when your veins become distended and swollen, similar to the way varicose veins occur in the legs.

This condition is extremely common. Nearly three out of four adults will experience hemorrhoids from time to time.

There are two types of hemorrhoids:

  • External - under the skin around the anus
  • Internal - inside the rectum

Internal hemorrhoids rarely cause discomfort, and can't be seen or felt. Therefore, there aren't many signs of internal hemorrhoids. However, irritation or straining during a bowel movement can result in:

  • Pain and irritation (due to protruding or prolapsed hemorrhoids pushing through the anal opening)
  • Bleeding from the rectum while passing stool with minimal or no pain

External hemorrhoids have signs that are far more noticeable and more commonly recognized. External hemorrhoid symptoms include:

  • Bleeding from around the anus
  • Pain or discomfort (particularly while having a bowel movement or due to wiping)
  • Swelling around the anus
    Irritation or itching around the anus

In rare cases, blood can form a clot and pool in external hemorrhoids causing symptoms that are more severe. These include:

  • Inflammation or swelling
  • Severe pain or irritation
  • A hard lump under the skin around your anus

Anytime your hemorrhoid symptoms become severe, you should talk to your doctor. You may require prescription hemorrhoid medications or a referral to a specialist for further management to ease your symptoms.

As we age, our risk of hemorrhoids increases. Some people even believe that hemorrhoids are a natural result of blood vessels fighting gravity, because human beings stand upright.

The most direct cause of hemorrhoids is bulging or swelling veins. These tend to stretch under pressure, which means that hemorrhoids can develop due to increased pressure in the lower rectum. This can be the result of a number of different catalysts, such as:

  • Low-fibre diets
  • Dehydration
  • Pregnancy (sometimes caused by the uterus pressing on veins)
  • Chronic diarrhea or constipation
  • Frequent heavy lifting
  • Straining during bowel movements
  • Sitting for long periods of time (especially on the toilet)
  • Obesity
  • Anal intercourse

It's also believed that genetics could be a cause of hemorrhoids in some people, especially if there is a family history of the condition.

Due to the wide range of hemorrhoid causes, the doctor will want to evaluate your current condition, and your personal and family medical histories. This is important to help identify the need to screen for certain types of rectal and colon cancers.

They'll also want to talk to you about your current symptoms and signs of hemorrhoids, before providing a hemorrhoid diagnosis. Depending on the severity of your condition, the doctor may also suggest a visual inspection or digital examination at a medical facility.

Less commonly, if the doctor believes your hemorrhoids or rectal bleeding could be signs of another condition, they may suggest a colonoscopy. They could also suggest a sigmoidoscopy or a barium X-ray, in order to do a more detailed examination of your colon.

Most of the time, if you've only just started experiencing signs of hemorrhoids, the doctor will suggest trying over-the-counter hemorrhoid medications.

There are a number of home-remedies that are also good for soothing signs of hemorrhoids, such as:

  • Cold compress on the affected area
  • Ointments for soothing symptoms
  • Warm bath or sitz bath
  • Witch hazel on the affected area
  • Wearing loose clothing
  • Eating high-fibre foods
  • Soothing wipes
  • Stool softeners
  • Staying hydrated

If your hemorrhoid symptoms are chronic or severe, the doctor may suggest hemorrhoid treatments involving prescription hemorrhoid medications or additional procedures.

There are a variety of procedures that the doctor could suggest as hemorrhoid treatments, but their effectiveness would depend on the individual case being addressed. Some possible hemorrhoid treatment procedures include:

  • Hemorrhoid removal
  • Rubber band ligation
  • Sclerotherapy (injections to shrink the hemorrhoid)
  • Coagulation (laser, infrared or bipolar)
  • Hemorrhoid stapling

If you've tried over-the-counter hemorrhoid medications, home-remedies and your hemorrhoid symptoms are still severe or chronic, it's a good idea to talk to a doctor.

The doctor will be able to do a thorough evaluation of your condition and offer a clear hemorrhoid diagnosis. If they believe you could have an underlying condition causing your hemorrhoids, they can arrange for additional testing to provide a clear hemorrhoid diagnosis.

If you have chronic or severe hemorrhoid symptoms, Maple can help you find hemorrhoid treatments that will work for you.

Maple 101

Maple is a virtual care platform that connects you with our network of Canadian-licensed doctors, nurse practitioners and specialists via secure text, audio or video call. Sign in to your Maple account to start a visit. Learn more about how Maple works here.

A visit works a lot like an in-person appointment. A doctor or nurse practitioner will ask about your symptoms, review your health history and recommend a treatment plan that's right for you. Sometimes, you might need to see someone in person. When that happens, we'll help you figure out what comes next.

As a Maple member, you get 24/7 access to care online. Connect with our network of Canadian-licensed doctors and nurse practitioners in minutes via secure text, audio or video call.

Pricing and Payment

Membership is $85/month. One membership, care for your whole family. In eligible provinces, membership includes:

  • Daily visits: one visit a day with a doctor or nurse practitioner for each family member in your household
  • Paediatric care: covered paediatric primary care visits, available by appointment
  • Second Medical Opinion: when you're unsure about a complex diagnosis, like cancer or MS, or want to understand all your options, you and your family can access an expert Second Medical Opinion
  • Personal Health Check-Ins: personalized, evidence-based proactive care screenings to help you stay on top of your health
  • iCBT courses: internet-based cognitive behavioural therapy self-assessments and courses
  • Specialists: see a specialist in days, not months. No referral necessary.
  • Specialist referrals: a referral to a physician specialist for in-person care, if needed

Membership can't be combined with other offerings, such as private insurance coverage and provincial programs, where available. A Healthcare Spending Account (HSA) may cover your membership fees. Check with your HSA provider for details.

Your Maple monthly membership covers virtual care for you, your spouse and your dependents under the age of 18 who share the same primary residence. Full disclaimer and refund policy here.

We accept all major credit cards, including AMEX, plus Google Pay and Apple Pay.

Security and Privacy

Privacy is at the core of how we deliver care. We follow Canadian privacy and healthcare laws, including PIPEDA and PHIPA, to protect your personal and health information.

Our policies and consent processes are simple and easy to understand, so you stay in control. Strong security infrastructure and strict data policies protect every session. You keep control of your personal health information, medical records and test results at all times. We also work with leading experts and review our policies regularly.

All doctors and nurse practitioners who deliver care through Maple are licensed in Canada and governed by their regulatory colleges. They must follow the telemedicine policies set by the medical regulator in each province.

Regulators across Canada recognize the value of virtual care. It helps improve access to care for patients and makes care delivery more efficient for practitioners and Canada's healthcare system.

Do you need medical care today?

Trusted, experienced doctors and nurse practitioners are ready to see you.

Maple is safe and effective for common non-emergency issues. If you believe you are experiencing an emergency, please call 911 or proceed to your nearest emergency room.
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