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Hemorrhoids treatment, diagnosis & prescriptions

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Get a confidential diagnosis by text, video or audio chat.

Can I talk to a doctor on Maple about hemorrhoids?

Yes. In most cases, a Maple doctor can diagnose hemorrhoids online by asking about your symptoms and conditions, and by inspecting affected areas by video or photography. Once you describe your symptoms to the doctor, they will be able to diagnose, prescribe appropriate medication, and recommend an appropriate course of treatment. 

In select provinces, you can also request to speak to a hemorrhoid specialist on Maple, who is a Royal College certified general surgeon, about surgical options to treat your hemorrhoids. To learn more about how our online hemorrhoid specialist consultations work, please click here.

Can I get a prescription on Maple?

Yes, our physicians can prescribe medications online during your consultation. Once you accept a prescription, you’ll have the option to pick it up from any pharmacy or we’ll deliver it right to your door at no additional cost.

You can visit our How it Works page to learn more.

What are hemorrhoids?

Hemorrhoids, also known as piles, are swollen blood vessels in either the rectum or anus, which are typically caused by forcing bowel movements, being overweight or pregnancy. There are two types of hemorrhoids: 

  • Internal hemorrhoids, which are located in the lower rectum and cannot typically be seen or felt unless they prolapse and extend past the anus, at which point they may itch or hurt.  
  • External hemorrhoids, which develop under the skin around the anus and are typically more painful because the area forms a lump and becomes irritated.
What are the symptoms of hemorrhoids?

You may be able to treat your hemorrhoids at home by trying the following: 

  • Submerging the area in warm water to soothe the hemorrhoid and get rid of itching 
  • Applying over-the-counter or prescription hemorrhoid creams to the affected area to soothe the pain and swelling 

If these methods do not work, hemorrhoids can also be surgically removed by a general surgeon.

How can I treat dehydration?

Replenishing the water lost from your body is the most effective form of treatment for dehydration.

If you’re mildly or moderately dehydrated, a fluid high in electrolytes, such as a sports drink, is recommended to help bring the dissolved minerals in your body back into balance.  For severe dehydration, urgent in-person treatment is required.

What is Maple?

With Maple, you can speak to a General Practitioner or a general surgeon about your condition within 24 hours. We’re a healthcare app for fast, convenient 24/7 access to Canadian doctors.

You can begin speaking to a general surgeon on Maple about your hemorrhoids the same way you would request to speak with a GP. You simply log in, tap a button to request a consultation with a general surgeon and upload necessary documents. If eligible, Maple’s physicians are able to provide you with a consultation letter to take back to your family doctor within 24 hours.


You can visit our general surgeon page to learn more.

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Saves a lot of time compared to sitting in a doctor's office!

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Legitimate and just as described, with fabulous doctors. Totally fills the late-night worry gap!

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Not having to endure a long wait at a walk in clinic is fabulous. Especially since I have twin pre-schoolers to contend with.

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The service is so quick and professional and saves hours spent in a walk-in-clinic. This is a game changer for busy moms and I recommend it to everyone!

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Instead of my husband having to drag both kids to the hospital or walk in alone he was able to see a doctor right away and get a prescription faxed to our local pharmacy.

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Our family has used this service twice so far and it has been amazing. Both doctors were friendly, compassionate and you never feel rushed.

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Was concerned I wouldn’t be able to see a doctor without an appointment. I installed the Maple app, spoke to a doctor and had my prescription in under 30 min.

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I used Maple for the first time today. It was quick and easy, took less than ten minutes including connecting time and the doctor was professional and friendly. 

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LOVE This service. Not only do you have a doctor within seconds but they are professional and knowledgable.

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Absolutely blown away. It was SO easy to use. No wait time getting connected with a doctor. Getting the prescription faxed to the pharmacy made it a seamless process.

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