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Hair loss (alopecia) treatment, diagnosis & prescriptions

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Our network of Canadian-licensed doctors and nurse practitioners is here for you.

Michelle Van Raay

Family Physician

Dr. Van Raay is a dedicated family physician based in Calgary, Alberta, with over 20 years of experience in family practice. After two decades of providing in-person care, she has transitioned to offering full-time virtual healthcare, allowing her to connect with and support patients across Canada. Dr. Van Raay is deeply passionate about preventive care and believes in the transformative power of nutrition and exercise in maintaining overall health.

Mazin Yousif

Family Physician

Dr. Yousif completed medical school in Baghdad, Iraq in 1998. He practiced until 2005 then moved to Canada where he has practiced in Newfoundland from 2007-2009 then Ontario from 2009 until now.

Veronique Poirier

Nurse Practitioner

Veronique has been working as a nurse practitioner for the past 5 years. She has gained extensive experience in diverse settings, including community health and virtual care, which has broadened her expertise and allowed her to reach and support a wide range of patient needs. As an advanced practice nurse, Veronique is committed to providing excellent, compassionate care to all individuals and ensuring access to the highest standard of healthcare for all patients.

Joe Fragapane

ER Physician & Family Physician

Dr. Fragapane practices Emergency and Family medicine for the Cree Nation in the native territories of the James Bay Quebec. As a physician, he mainly focuses in emergency rural medicine and paediatrics. His practice is broad, encompassing complex medical as well as psycho-social issues, in the isolated regions of northern Quebec with difficult access to diagnostic testing and specialized services. He graduated from McGill Medical School in 2012 and from the Faculty of Electrical and Computer Engineering in 2005.

Golbarg Araghi

Family Physician

Dr. Araghi has been practicing medicine for 17 years. She graduated from McGill University medical school in 2002 and completed her family medicine residency at the University of Toronto. She did a fellowship in low risk obstetrics shortly after graduating. She has been practicing since 2004 and has provided care for patients of all ages. She is a great addition to our team!

Dr. Michael Verbora

Family Physician

Dr. Verbora practices family medicine in Toronto and specializes in student health. He received his Bachelor of Science with Honours from the University of Windsor, his Masters of Business Administration from Odette School of Business, and his Doctor of Medicine from the University of Western Ontario. Dr. Verbora completed specialty training at the Toronto Western Hospital while acting as the OCFP (Ontario College of Family Physicians) Chair of the Residents Committee.

Robert Solomon

Dermatologist

Dr. Solomon is a staff physician at St. Michael’s Hospital, a lecturer at U of T, and a member of the Miami Society for Dermatology and Cutaneous Surgery. He’s recognized for his expertise in Dermoscopy and has extensive experience in Teledermatology, having done 10,000+ cases in the past few years.

Why Canadians love Maple

A fantastic way to get medical advice when you are unable to see someone in person. The app is so simple to use. Highly recommend. I am not a tech savvy person but the doctor was kind enough to patiently walk me through every step of the process. Thank you.

—Google Play Store

Saved me hours waiting in the ER.

—Vanessa, Trustpilot

Fast and effective tool for getting a diagnosis and prescription.

—Katie, Google Reviews

The doctor willingly took the time to explain things to me.

—Diana, Google Reviews

Very easy to book a therapist and get appointment receipts.

—Heather, Trustpilot

Frequently asked questions

About Hair loss (Alopecia)

Yes, you can. The doctor will want to give you a physical exam, and discuss any symptoms or signs of alopecia that you're experiencing. They'll also want to discuss your personal and family medical histories.

Before providing a diagnosis for alopecia, the healthcare professional may suggest additional tests to ensure your alopecia isn't being caused by other underlying conditions.

Once you have a clear alopecia diagnosis, the healthcare provider can suggest appropriate treatments for your alopecia.

Yes, our physicians can prescribe alopecia medications online during your consultation. Once you accept a prescription for alopecia, you’ll have the option to pick it up from any pharmacy or to have it delivered right to your door at no additional cost.

You can visit our How it Works page to learn more.

Most people lose between 50 to 100 hairs per day. This is normal, and is not usually noticeable because new hair is growing in at the same time to replace the ones that are lost. However, when it doesn't grow back in, you may be experiencing alopecia symptoms.

Alopecia areata, also known as hair loss or simply alopecia, is a common autoimmune disorder that causes hair to fall out. Sometimes the hair grows back, but falls out again later. In other cases, the hair may never grow back, or grow back for good once it returns.

When hair is lost, it often comes out in clumps that are the size and shape of a quarter. The amount of hair loss is different in everyone, so signs of alopecia can appear very differently from person to person. Some may only lose a small amount of hair, while others may lose a lot or all of their hair. While hair loss most commonly affects the head, that isn’t always the case. It can occur in all hair-bearing areas on your body including eyebrows, eye lashes, beards, and extremities.

While alopecia areata is most common in its main form, there are a few different types of alopecia, such as:

  • Ophiasis alopecia areata - causes hair loss in the shape of a band around the sides and back of the head
  • Alopecia areata totalis - total loss of hair on the head
  • Alopecia areata universalis - total loss of hair on the body
  • Diffuse alopecia areata - sudden thinning of hair, rather than lost patches

The main symptom or sign of alopecia is hair loss. What differs is the pattern and speed of hair loss, exclamation point hairs, and nail involvement, This can appear as:

  • Sudden or gradual loosening of hair
  • Full-body hair loss
  • More hair loss during cold seasons
  • Quarter-sized, circular, or patchy bald spots
  • Hair thinning on the top of the head
  • Scaling that is spread across the scalp
  • Patches growing together into larger bald spots

You may notice a tingling, itching, or burning sensation on the skin around the hair follicles, right before the hair falls out. The skin is left smooth, with no redness or rashes.

Also, less commonly, alopecia can cause fingernails and toenails to become brittle, red, and pitted.

Alopecia is caused by white blood cells attacking the cells in hair follicles. This causes them to shrink, as well as slow down hair production. The exact cause for alopecia's immune response isn't known at this time.

However, there are some risk factors that can increase your chances of experiencing some form of alopecia. These include:

  • Hormonal changes (thyroid problems, menopause, pregnancy, etc.)
  • Family history of alopecia
  • Extreme stress
  • Certain medical conditions (diabetes, lupus, etc.)
  • Significant weight loss
  • Poor nutrition
  • Medications or supplements
  • Certain hairstyles or hair treatments
  • Radiation therapy to the head
  • Low vitamin D levels

Before offering a diagnosis for alopecia, the healthcare provider will want to discuss your personal and family medical histories. They'll also want to discuss any symptoms or signs of alopecia you're experiencing and perform a physical exam. The healthcare provider may also ask you questions about your hair care routine or your diet.

In some cases, the healthcare provider may suggest additional testing like blood tests or a scalp biopsy, to check for underlying conditions or infections that can cause alopecia.

They may also do a pull test, which involves gently pulling on several dozen hairs, to see how many come out. This procedure will help the doctor determine the severity of your alopecia.

Less frequently, the healthcare provider may suggest light microscopy to check for disorders of the hair shaft.

Once there is a clear diagnosis for alopecia, your healthcare provider will suggest appropriate alopecia treatments, depending on the severity of your condition.

There are some effective alopecia treatments for certain types of hair loss. In some cases, you may be able to reverse hair loss or at least slow it. Some forms of hair loss may regrow within a year, without any alopecia treatments. However, some forms of alopecia can't be reversed, and the hair loss may become permanent.

If your alopecia is being caused by an underlying condition, treating that condition could help reduce alopecia symptoms. If your alopecia is being caused by certain medications, the healthcare provider may change or temporarily stop your prescription.

In some cases, the healthcare provider may suggest prescription alopecia medications to help treat pattern baldness.

Less frequently, the healthcare provider may suggest hair transplant surgery or laser therapy as alopecia treatments. However, these alopecia treatments may not be effective, and even if they are successful, may not provide long-term solutions.

If you've begun to lose your hair, you should talk to a healthcare provider. Certain underlying conditions can cause alopecia, and may need to be treated to reduce alopecia symptoms.

A healthcare provider from Maple will be able to help provide you with a clear alopecia diagnosis. This way, you can find the treatments that will work best for you. This includes any prescription alopecia medications that may be necessary.

Don’t be embarrassed about losing your hair. Talk to a healthcare provider from Maple, and they’ll be able to help you manage any signs of alopecia you’re experiencing.

Maple 101

Maple is a virtual care platform that connects you with our network of Canadian-licensed doctors, nurse practitioners and specialists via secure text, audio or video call. Sign in to your Maple account to start a visit. Learn more about how Maple works here.

A visit works a lot like an in-person appointment. A doctor or nurse practitioner will ask about your symptoms, review your health history and recommend a treatment plan that's right for you. Not every visit leads to a prescription. Sometimes, you might need to see someone in person. When that happens, we'll help you figure out what comes next.

As a Maple member, you get 24/7 access to care online. Connect with our network of Canadian-licensed doctors and nurse practitioners in minutes via secure text, audio or video call.

Pricing and Payment

Our membership costs $85/month. One membership. Care for your whole family. In eligible provinces, membership includes:

  • Daily visits: one visit a day with a doctor or nurse practitioner for each family member in your household
  • Pediatric care: covered pediatric primary care visits, available by appointment
  • Second Medical Opinion: when you're unsure about a complex diagnosis, like cancer or MS, or want to understand all your options, you and your family can access an expert Second Medical Opinion
  • Personal Health Check-Ins: personalized, evidence-based proactive care screenings to help you stay on top of your health
  • iCBT courses: internet-based cognitive behavioural therapy self-assessments and courses
  • Specialists: see a specialist in days, not months. No referral necessary.
  • Specialist referrals: a referral to a physician specialist for in-person care, if needed

Membership can't be combined with other offerings, such as private insurance coverage and provincial programs, where available. A Healthcare Spending Account (HSA) may cover your membership fees. Check with your HSA provider for details.

Your Maple monthly membership covers virtual care for you, your spouse and your dependents under the age of 18 who share the same primary residence. Full disclaimer and refund policy here.

We accept all major credit cards, including AMEX, plus Google Pay and Apple Pay.

Security and Privacy

Privacy is at the core of how we deliver care. We follow Canadian privacy and healthcare laws, including PIPEDA and PHIPA, to protect your personal and health information.

Our policies and consent processes are simple and easy to understand, so you stay in control. Strong security infrastructure and strict data policies protect every session. You keep control of your personal health information, medical records and test results at all times. We also work with privacy and security experts and review our policies regularly.

All doctors and nurse practitioners who deliver care through Maple are licensed in Canada and governed by their regulatory colleges. They must follow the telemedicine policies set by the medical regulator in each province.

Regulators across Canada recognize the value of virtual care. It helps improve access to care for patients and makes care delivery more efficient for practitioners and Canada's healthcare system.

Do you need medical care today?

Trusted, experienced doctors and nurse practitioners are ready to see you.

Maple is safe and effective for common non-emergency issues. If you believe you are experiencing an emergency, please call 911 or proceed to your nearest emergency room.
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