Dehydration treatment, diagnosis & prescriptions
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Frequently asked questions
Maple 101
Maple is a virtual care platform that connects you with doctors and other healthcare providers via text, audio, or video. After you log in to your Maple account, you can request an online consultation.
Consultations work similarly to in-person appointments — the doctor can complete an assessment by asking questions about your symptoms, going through your health history, and determining what treatment is right for you. If they think your condition is more serious, they may tell you to go to a clinic for an in-person examination.
As a Maple member, you get 24/7 access to virtual primary care online and more. You can connect with our network of providers via text, audio, or video call within minutes.
Pricing and Payment
Our membership costs $79.99/month and covers virtual care for patients and their families, including the primary account holder's spouse and any dependents.
For patients in eligible provinces, our membership includes:
- Access to daily primary care provider visits: One daily visit with a primary care provider for each family member in their household.
- Paediatric care: Covered paediatric primary care visits, available by appointment.
- Second medical opinions: access to a network of experts for a second opinion if diagnosed with a complex condition (e.g. cancer).
- Personal Health Check-Ins: A series of personalized, evidence-based proactive care screenings to maintain and improve health.
- iCBT courses: Access to iCBT (internet-based cognitive behavioural therapy) self-assessment and courses.
- Access to specialists in eligible provinces: Easy access to specialists on Maple within days, not months. No referral is needed.
- Specialist referrals in eligible provinces: Ability to be referred to a physician specialist for in-person care, if needed.
- Credit discounts: An $80 credit per month to be applied to a Maple specialist visit.
Please note that our membership cannot be combined with other offerings, such as private insurance coverage and provincial programs, where available. In some cases, membership fees can be covered by a Healthcare Spending Account (HSA) — check with your HSA provider for more details.
We accept all major credit cards, including AMEX cards, as well as Google and Apple Pay.
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At Maple, we proudly prioritize privacy as a cornerstone of our virtual care services. We strictly adhere to privacy and healthcare legislation in Canada, such as PIPEDA and PHIPA regulations, to ensure patients' personal and health information remains completely private and safeguarded.
Our policies and consent processes are designed to be simple and easily understood, empowering individuals with control and a clear understanding of their healthcare journey. When using our services, a patient’s session is protected by a comprehensive security infrastructure and stringent data policies.
Patients also retain full control of their personal health information, medical records and test results at all times. Our approach is reinforced by consultations with leading experts, guaranteeing comprehensive policy frameworks that are reviewed at a regular cadence.
All providers delivering healthcare through Maple are licensed in Canada and governed by their licensing regulatory colleges, and in all instances, must act in accordance with the governing principles set out in the telemedicine policies of each medical regulator in the applicable province.
Regulators across Canada support and recognize the value of services like ours, and the way in which they can benefit patients, physicians, and Canada’s broader healthcare system by improving access to care and increasing efficiencies in the delivery of care.
About Dehydration
Yes, you can. The healthcare practitioner will want to perform a physical exam as well as discuss your symptoms or signs of dehydration.
The healthcare practitioner may also suggest additional testing be performed before offering a dehydration diagnosis to check for potential underlying conditions that could be causing dehydration.
If your dehydration is caused by an underlying condition, dehydration treatments may not be as effective as treating the condition causing your dehydration.
Yes, you can. Physicians on Maple can prescribe dehydration medications online during your consultation. Once you accept a dehydration prescription, you’ll have the option to pick it up from any pharmacy conveniently located to you or to have it delivered right to your door at no additional cost.
Dehydration occurs when your body is losing more fluids than it’s consuming. This lack of water impedes your body’s ability to perform its normal functions.
This condition can happen to anyone but it’s particularly dangerous when it occurs in older adults and young children.
Untreated severe dehydration can lead to some potentially life-threatening conditions, including:
- Kidney failure
- Heat cramps
- Low blood volume
- Heatstroke or heat exhaustion
- Seizures
- Coma
Contrary to popular belief, thirst isn’t always an accurate indicator of when your body needs more water. Some people don’t feel thirsty until after they’re already dehydrated (particularly older adults).
The symptoms or signs of dehydration can also vary depending on the age of the person affected.
For infants or young children that can’t express their feelings clearly, some signs of dehydration to watch for include:
- A sunken soft spot on top of their skulls
- No wet diapers for more than three hours
- A dry tongue or mouth
- Crying without tears
- Sunken cheeks or eyes
- Irritability
- Listlessness
In adults, the dehydration symptoms can range from mild to severe depending on the level of the dehydration.
Some common mild signs of dehydration include:
- Dry skin
- Dizziness or lightheadedness
- Constipation
- Less urine being produced
- Less tears while crying
- Increased thirst
- Dry mouth
- Headache
In many cases, dehydration is caused by not drinking enough water due to factors such as illness or having a busy lifestyle.
Drinking excessive amounts of alcohol is known to cause dehydration as well because alcohol is a diuretic. Taking most diuretics without drinking enough fluids can potentially cause dehydration.
Also, dehydration is commonly the result of performing strenuous physical activities outdoors, especially without access to safe drinking water.
However, there are some dehydration causes result from other conditions, such as:
- Fever
- Diarrhea
- Vomiting
- Increased urination
- Excessive sweating
When these dehydration symptoms are brought on by other conditions or illnesses, treating the underlying cause may be necessary to prevent further dehydration.
Often, a healthcare practitioner can offer a dehydration diagnosis based on the physical signs and symptoms.
If you’re dehydrated, you may have low blood pressure – particularly while moving from lying down to standing. The healthcare practitioner may want to monitor your blood pressure while you change positions, to check for this sign of dehydration.
As well, to assist in providing a clear dehydration diagnosis, the healthcare practitioner may suggest a urinalysis or blood tests be performed. This will help pinpoint the severity and determine the cause of your dehydration.
The most effective dehydration treatment involves replacing lost fluids as well as lost electrolytes. Drinking lots of water or sports drinks that include electrolytes and carbohydrate solutions are good for helping to rehydrate.
For young children, the healthcare provider may suggest over-the-counter oral rehydration solutions that will help replenish both fluids and electrolytes. These come in liquid, popcycle or freeze pop forms, although some young children may require liquids given by spoon or syringe.
If you believe that you could be showing signs of dehydration, the first thing you should try to do is rehydrate.
If your dehydration symptoms persist, it’s a good idea to talk to your healthcare practitioner. There could be an underlying dehydration cause that may require treatment, before your condition will improve.
The healthcare provider will also be able to suggest additional testing to help provide a more accurate dehydration diagnosis and precipitating cause.
In cases where you believe you could be severely dehydrated, you should seek immediate medical attention.
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Maple is safe and effective for common non-emergency issues. If you believe you are experiencing an emergency, please call 911 or proceed to your nearest emergency room.