Body aches & pains treatment, diagnosis & prescriptions.
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Why Canadians love Maple
Frequently asked questions
Maple 101
Maple is a virtual care platform that connects you with doctors and other healthcare providers via text, audio, or video. After you log in to your Maple account, you can request an online consultation.
Consultations work similarly to in-person appointments — the doctor can complete an assessment by asking questions about your symptoms, going through your health history, and determining what treatment is right for you. If they think your condition is more serious, they may tell you to go to a clinic for an in-person examination.
As a Maple member, you get 24/7 access to virtual primary care online and more. You can connect with our network of providers via text, audio, or video call within minutes.
Pricing and Payment
Our membership costs $79.99/month and covers virtual care for patients and their families, including the primary account holder's spouse and any dependents.
For patients in eligible provinces, our membership includes:
- Access to daily primary care provider visits: One daily visit with a primary care provider for each family member in their household.
- Paediatric care: Covered paediatric primary care visits, available by appointment.
- Second medical opinions: access to a network of experts for a second opinion if diagnosed with a complex condition (e.g. cancer).
- Personal Health Check-Ins: A series of personalized, evidence-based proactive care screenings to maintain and improve health.
- iCBT courses: Access to iCBT (internet-based cognitive behavioural therapy) self-assessment and courses.
- Access to specialists in eligible provinces: Easy access to specialists on Maple within days, not months. No referral is needed.
- Specialist referrals in eligible provinces: Ability to be referred to a physician specialist for in-person care, if needed.
- Credit discounts: An $80 credit per month to be applied to a Maple specialist visit.
Please note that our membership cannot be combined with other offerings, such as private insurance coverage and provincial programs, where available. In some cases, membership fees can be covered by a Healthcare Spending Account (HSA) — check with your HSA provider for more details.
We accept all major credit cards, including AMEX cards, as well as Google and Apple Pay.
Security and Privacy
At Maple, we proudly prioritize privacy as a cornerstone of our virtual care services. We strictly adhere to privacy and healthcare legislation in Canada, such as PIPEDA and PHIPA regulations, to ensure patients' personal and health information remains completely private and safeguarded.
Our policies and consent processes are designed to be simple and easily understood, empowering individuals with control and a clear understanding of their healthcare journey. When using our services, a patient’s session is protected by a comprehensive security infrastructure and stringent data policies.
Patients also retain full control of their personal health information, medical records and test results at all times. Our approach is reinforced by consultations with leading experts, guaranteeing comprehensive policy frameworks that are reviewed at a regular cadence.
All providers delivering healthcare through Maple are licensed in Canada and governed by their licensing regulatory colleges, and in all instances, must act in accordance with the governing principles set out in the telemedicine policies of each medical regulator in the applicable province.
Regulators across Canada support and recognize the value of services like ours, and the way in which they can benefit patients, physicians, and Canada’s broader healthcare system by improving access to care and increasing efficiencies in the delivery of care.
About Body Aches
Yes, you can. The doctor will most likely want you to have a physical exam performed to try and determine possible causes for your body aches.
The doctor may also suggest additional testing be performed in order to provide a diagnosis for your body aches beyond simply addressing your symptoms.
Yes, our physicians can prescribe medications for body aches online during your consultation. Once you accept a prescription for your body aches, you’ll have the option to pick it up from any pharmacy or to have it delivered right to your door at no additional cost.
Body aches are a very common symptom of a wide array of conditions.
These can be mild, resulting from things done during everyday life, such as standing, walking, or exercising. Very common illnesses like the cold or flu can cause body aches.
However, in some cases, when you’re showing signs of body aches with no clear cause, they can be the result of an underlying condition.
Because there are so many conditions that can cause body aches, it’s a good idea to talk to a doctor if your body ache symptoms become chronic or severe.
The actual symptoms and signs of body aches can vary depending on the condition that’s causing them.
Some people may describe body ache symptoms as sharp or intermittent pains, while others may think of them as a dull, persistent pain.
In some cases, the pain may feel like it’s coming from muscles, joints, or bones. It can often be associated with the general feeling of malaise that typically accompanies illnesses like colds, and flus.
A wide range of conditions can cause body aches. Some are severe and may require medical attention. Others are minor and can pass on their own, without treatment.
Some possible body ache causes include:
- Dehydration
- Pneumonia
- Mono
- Stress
- Lack of sleep
- Chronic fatigue
- Cold or flu
- Poor blood circulation
- Vitamin D deficiency
- Anemia
- Arthritis
- Lupus
- Hypothyroidism
- Dermatomyositis
- Polymyositis
- Ankylosing spondylitis
- Fibromyalgia
- Lyme disease
- Multiple sclerosis
- Rocky mountain spotted fever
- Histoplasmosis
- Polymyalgia rheumatica
Most likely, the doctor will want to do a physical examination before offering any kind of diagnosis for your body aches.
Also, because there are so many conditions that cause this symptom, they may suggest additional testing be performed before offering a diagnosis for your body aches.
This could possibly involve blood tests or imaging tests, depending on what they believe the potential underlying condition could be.
Before the doctor offers any kind of prescription body aches medications, they’ll want to establish a clear diagnosis for your body aches.
In order to provide body aches treatments, they’ll have to understand the direct cause of your body aches. This way they can treat the underlying condition causing your symptoms.
Treating the underlying condition is the most effective way to provide treatment for body aches.
Most body aches are harmless. They could be the result of overworked muscles, or common conditions that will pass on their own.
However, if your body aches symptoms last more than two weeks or become severe, they could be the result of an underlying condition.
In these cases, if your condition is affecting your daily life, you may need body aches treatments. A doctor will be able to provide a diagnosis for your body aches by helping to identify the underlying condition causing your symptoms.
Do you need medical care today?
Trusted, experienced doctors and nurse practitioners are ready to see you.
Maple is safe and effective for common non-emergency issues. If you believe you are experiencing an emergency, please call 911 or proceed to your nearest emergency room.