Pink Eye Treatment, Diagnosis & Prescriptions

Maple connects you to all the care you need to get pink eye treatment in minutes. We have the largest network of Canadian doctors treating common medical conditions online in a private and secure setting, including diagnosing pink eye and providing adequate treatment.

Online medical diagnosis and treatment for pink eye (conjunctivitis) is safe and effective, and is already helping millions of patients around the world. Although common, pink eye can feel very uncomfortable and embarrassing. Our doctors will review your symptoms in minutes and can help you get a prescription for pink eye.

95% of patients using Maple rate their online medical experience as 5 out of 5.

Our doctors fully resolve 91% of all medical requests on Maple, helping you avoid an inconvenient trip to the clinic.

About pink eye and symptoms.

Pink eye typically presents with redness and swelling of the conjunctiva, the membrane that lines the eyelid and eye surface. The lining of the eye is usually clear, but appears white due to the colour of the tissue underneath. If irritation or infection occurs, the lining becomes red and swollen.

Pink eye is very common, and usually is not serious. Typically, it goes away in 7 to 10 days without any medical treatment. Pink eye is most commonly caused by:

  • Infections – usually viruses or bacteria
  • Chemicals, or smoke
  • Dry eyes
  • Allergies

Infectious pink eye is highly contagious and spreads very easily. Since most cases are caused by viruses, which aren’t treated by antibiotics, there is usually no medical treatment. Preventing spread is most important, which can effectively be accomplished with good hand washing. Sharing objects like facecloths with a person who has pink eye can easily spread the infection.

Common symptoms of viral pink eye include:

  • Itching or burning feeling of the eyelids
  • Redness in the white of the eye
  • Swelling of the eyelids
  • Watery eyes

When to see a doctor for your pink eye.

You should speak to a doctor if you have a medical condition that decreases your body’s ability to fight infection, have vision in only one eye, wear contact lenses, you have symptoms of a bacterial infections. You should also see a doctor if you suffer symptoms of a bacterial pink eye such as:

  • Gray or yellow drainage from the eye, which may also cause the eyelashes to stick together
  • Swelling of the upper eyelid, which may cause the lid to appear to droop
  • Pain in the affected eye

If you choose to see one of our doctors on Maple, the typical treatments you may receive include:

  • Antibiotics, such as Vigamox (moxfloxacin) – if your pink eye is consistent with a bacterial infection, the doctor may recommend rapid treatment with antibiotics. Bacterial infections usually last 7-10 days without antibiotics and 2-4 days with antibiotics. If your symptoms are improving, you can usually return to work or school 24 hours after antibiotics have been started.
  • Antihistamines/anti-allergy treatments – these may be oral, such as Reactine, or take the form of eye drops such as Opticrom (Cromolyn, Zaditen (Ketotifen) or Alocril eye drops.

Meet our doctors

How our doctors will treat your pink eye on Maple.

Once you log in to Maple, you can request to see a doctor with the click of a button. Our doctors are available 24/7. After you enter your symptoms, we guarantee that a physician will review your request in minutes.

The doctor will conduct a quick test of your pink eye to determine if it can be treated safely via Maple, or if you need a trip to the clinic for a more in-depth assessment. If they can help right away, your one-on-one visit starts and typically lasts 15 minutes.

You can choose how you want to talk to the doctor, whether it’s by secure instant message or video. The doctor may ask you questions like “Do you wear contact lenses?”, “Is your vision affected by your symptoms?” or “Are your eyelids stuck together in the mornings?”. If the doctor determines you would benefit from a prescription, we’ll automatically send it to your pharmacy of choice for pick up.

Our online medical consultations start at $49 and are covered under many existing private Healthcare Spending Accounts. View our FAQ to learn more.

Moving care into communities.

“The doctor came on essentially right away, and we had a thorough consultation by videoconference. There was no sense of hurry. He issued a prescription directly to the closest pharmacy while we were still speaking.” – Randy G.