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Maple vs. Access Virtual

With Maple you can instantly connect with Canadian doctors for medical care from your smartphone, tablet or computer — any time, anywhere, 24/7. If you’re a resident in British Columbia, you get free access to video visits through MSP and your BC Services Card.

Access Virtual (previously EQ Virtual) is a free telemedicine service in British Columbia, offered under the province's Medical Services Plan (MSP), where you can connect to an Intermediary Care Coordinator to schedule a video appointment with a physician.

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Are you a BC resident? Learn more about free online visits.

Here's how our doctors can help you on Maple.

24/7 access to doctors

Maple connects you with a licensed physician or nurse practitioner quickly, so you can get the help or advice you need and move on with your day. Video consultations general practitioners for BC residents are covered by MSP with a valid BC Services Card.

We also offer specialists in a number of provinces, such as dermatologists, psychiatrists, endocrinologists, pediatricians and more.

Our doctors and nurse practitioners are well respected, Canadian licensed family or emergency medicine practitioners passionate about delivering outstanding healthcare — they can treat many common medical issues on Maple.

Some examples include:

Direct access to doctors

We created Maple to remove as many barriers as possible that stand in the way of seeing a doctor when you need one. 

That's why we provide the fastest real-time online connection to a doctor in Canada.

Maple directly sends your request to our network of physicians in real-time, so they can review and respond to you quickly.

Secure text chat, audio and video — you choose

The Maple app lets you choose how you want to interact with the doctor. If you’re in BC and you have a BC Services Card, then you can request a video consultation at no charge to you. Learn more.

If you’re not a BC resident, and if a video consultation is required for your case, the doctor will let you know ahead of time, and you can choose whether to continue or not.

National access

Maple is available 24/7 across every Canadian province.

In BC, video visits with general practitioners are covered by MSP.

Learn more about Access Virtual

Set hours of access

Access Virtual operates during set hours on weekdays and weekends.

By design, Access Virtual is offered only in British Columbia as a free service.

Scheduled doctor appointments

Access Virtual first connects you to a Care Coordinator or Manager as part of the intake process.

Then, you'll receive a scheduled appointment to speak with a physician.

Depending on the availability of physicians, your appointment may not occur instantly.

Video mandatory on every visit

To use Access Virtual, you must have a scheduled video consultation with the physician.

Audio and text chat are not available. 

Available only in BC

By design, Access Virtual is offered only in BC as a free service.

If you’re in BC and you have a BC Services Card, then Maple also lets you request a video consultation at no charge to you. Learn more. 

Are you a BC resident?

Learn more about free MSP online visits today.

Patients love using Maple

Read our social media reviews, or download the app

Saves a lot of time compared to sitting in a doctor's office!

— Play Store review

Legitimate and just as described, with fabulous doctors. Totally fills the late-night worry gap!

— App Store review

Not having to endure a long wait at a walk in clinic is fabulous. Especially since I have twin pre-schoolers to contend with.

— App Store review

The service is so quick and professional and saves hours spent in a walk-in-clinic. This is a game changer for busy moms and I recommend it to everyone!

— Facebook review

Instead of my husband having to drag both kids to the hospital or walk in alone he was able to see a doctor right away and get a prescription faxed to our local pharmacy.

— Facebook review

Our family has used this service twice so far and it has been amazing. Both doctors were friendly, compassionate and you never feel rushed.

— Facebook review

Was concerned I wouldn’t be able to see a doctor without an appointment. I installed the Maple app, spoke to a doctor and had my prescription in under 30 min.

— Facebook review

I used Maple for the first time today. It was quick and easy, took less than ten minutes including connecting time and the doctor was professional and friendly. 

— Facebook review

LOVE This service. Not only do you have a doctor within seconds but they are professional and knowledgable.

— Facebook review

Absolutely blown away. It was SO easy to use. No wait time getting connected with a doctor. Getting the prescription faxed to the pharmacy made it a seamless process.

— Facebook review

How does Maple compare with other telehealth services?

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Maple revolves around your needs and schedule. Start enjoying on demand healthcare that fits your life.