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Maple vs. Ask The Doctor

With Maple you can instantly connect with Canadian-licensed doctors and nurse practitioners for medical care from your phone, tablet, or computer, 24/7 or by appointment.

Ask the Doctor is an email Q&A service where for a fee, you can ask a doctor a question and wait for a reply.


Here’s how our doctors can help you

24/7 access to doctors

Maple connects you with a Canadian-licensed healthcare providers so you can get care whenever you need it.

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If you don’t have employer or insurer coverage, fees may apply since many virtual services aren’t covered by provincial health plans. We also offer specialists in several provinces such as dermatologists, endocrinologists, pediatricians, and more. Our doctors, nurse practitioners, and healthcare providers are well-respected, Canadian-licensed family or emergency medicine practitioners passionate about delivering outstanding healthcare and can treat many common medical issues including sore throat, sprains and minor injuries, erectile dysfunction, and more.


Doctors and nurse practitioners can give you a prescription at their discretion based on your consultation that can also be delivered to you.

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Prescriptions on Maple are easy to receive — we send them to the pharmacy of your choice for fulfillment, and can even have them delivered right to your door in most cases, at no additional cost to you.

Medical notes

Doctors and nurse practitioners can provide sick notes for school or work for short absences so you can skip the waiting room and focus on resting instead.

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They can also provide notes for therapist treatments, like a note for a chiropractor or registered massage therapist.

Portable medical records

With Maple, you can easily store and manage your medical records, and have peace of mind knowing they’ll be there when you need them.

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With each consultation, we’ll update your profile to include all of your latest diagnoses, prescriptions, and medical conditions.

Learn more about Ask The Doctor

Not a live doctor’s visit

Ask the Doctor allows you to get a doctor’s response to a medical question via email. You can visit their website and ask a question, and one of their doctors will reply via email for a fee of $18.

Doctors cannot provide a diagnosis or medical treatment via Ask the Doctor.

No prescriptions

Doctors can answer questions about medication on Ask the Doctor, but they cannot give you a prescription.

Only licensed, medical physicians in Canada can prescribe you medications as part of a medical visit.

No medical notes

If a medical note is what you’re looking for, you’ll need to speak to a Canadian-licensed physician who can assess you and provide a note as necessary.

You can only get a sick note by having a medical consultation with a doctor or nurse practitioner — whether it’s in person or via a telemedicine service like Maple.

Not a health record-keeping solution

If you need a convenient way to access and store your own personal medical records, Ask the Doctor does not provide this feature.

There are currently only a few providers in Canada that let you securely access and store your private health information — Maple is one of them.

Patients love using Maple

We have over 200,000 five-star reviews! Read them on social media or download the app.

A fantastic way to get medical advice when you are unable to see someone in person. The app is so simple to use. Highly recommend. I am not a tech savvy person but the doctor was kind enough to patiently walk me through every step of the process. Thank you.

— Google Play Store

This app is amazing! The doctor was so professional. I just waited 1-2 mins to get served! I highly recommend this app.

— Google Play Store

The service has been amazing for our family. The doctors are kind, thorough, and ask all the right questions. As a busy family of five, this app has been a life saver

— App store review

Super impressed with this service. Without a family doctor, it’s easy to feel alone with no care. Very thankful to have options.

— Google Play Store User

So fast and efficient. A process that would have ordinarily involved a referral and a six months wait was completed in less than 72 hours. Wholeheartedly recommend Maple.

— Google Review

At 1:30 am, I realized I had a UTI and was desperate for help. I went online and within ten minutes, I had my prescription faxed to my pharmacy. This service gave me peace of mind.

— Trustpilot Review

Maple was there for me when other doctors couldn't be. So convenient. Any time, any day. I am grateful for this service.

— Trustpilot Review

We needed to see a doctor over the weekend as our pediatrician was not available. Logging into Maple and choosing from a selection of specialties was quick and easy. Excellent service!

— Trustpilot Review

Very easy to navigate Maple. It’s secure and trusted. Maple has truly gone above and beyond with their app. Highly recommended.

— Trustpilot Review

Amazing service! It was great being able to connect with a doctor from the comfort of home late at night.

— Trustpilot Review

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Why do I have to pay if I'm Canadian?

Fees apply for services that aren’t covered by your province, unless you have additional benefits coverage from your employer or insurer.

Get started today

Maple revolves around your needs and schedule. Start enjoying on-demand healthcare that fits your life.

Illustration of a woman carrying her grocery bags while contacting a doctor online using Maple