Pricing plans for every need

Maple is a best-in-class virtual care platform that connects employees with a national online network of Canadian doctors, nurse practitioners and specialists. Consultations can take place over text, audio, or video.

To see a healthcare practitioner, employees can simply log into their Maple account, request a visit, and speak with a general practitioner in minutes. Employers can offer sponsored access to other specialists and allied healthcare providers, such as mental health therapists, as well for on demand and bookable visits. When they’re not covered by the employer plan, fees for our specialties can sometimes be reimbursed through Healthcare Spending Accounts and paramedical benefits.

Our matching system is based on availability so your employees can have the lowest wait time possible. This means it’s unlikely your employees will see the same doctor or nurse practitioner every time. Our healthcare providers are also geographically distributed across Canada and many are licensed across multiple provinces, which enables us to provide a consistent service level anywhere in the country.

That being said, we ensure continuity of care through our comprehensive medical records, which are owned by the patient and shared across doctors and care providers on Maple for strong continuity of care. Our care concierge service also helps your employees navigate their health and make use of resources available to them on Maple or in their workplace or community. Employees can speak to the care concierge directly when they have follow-up questions related to prior consultations. The care concierge will coordinate next steps and any outstanding questions with the same doctor or nurse practitioner, as necessary.

Maple is a one-stop platform where employees can quickly get treatment, health advice, lab requisitions, prescriptions, and more.

If appropriate, doctors can provide specialist referrals or lab work requisitions, including blood tests, X-rays, and ultrasounds. Employees can download their requisition and take it to any lab or medical imaging centre near them.

Our direct connection to doctors and nurse practitioners, 24/7, greatly simplifies access to care, prevents missed appointments, and allows employees to resolve health issues faster. 91% of employees using Maple see their medical issues fully resolved following their first visit. This means fewer employee absences at work, as employees often no longer have to take sick days to resolve a medical issue.

Firstly, Maple reduces absenteeism and increases productivity. 60% of consultations on Maple are completed by employees on weekdays during business hours, which means that the employee would otherwise have had to take time off to address a medical issue. Each Maple consultation saves an average of 3.6 hours.

Secondly, Maple improves engagement and reduces potential disability costs through timely access to care. In Canada, 61% of family doctors can’t accommodate urgent appointments and employees generally wait seven days or more to receive care. This can result in stress, a lack of engagement, and productivity issues at work. Lack of access may lead employees to leave a condition untreated, resulting in exacerbated medical issues and creating a risk of disability leave.

Lastly, Maple improves talent attraction, engagement, and retention. Most Canadians consider health benefits when making a choice about their employment. Maple strengthens your existing benefits package and allows you to create a culture of well-being and offer a truly differentiated employee experience to attract new talent.

Online counseling allows patients to see a psychotherapist from the comfort of their own home through text, audio, or video. Patients can book a visit at a time that’s most convenient for them, or choose to speak with someone as soon as possible — in 12 hours or less.