Full access to primary care visits, 24/7
Concordia Student Union has partnered with Maple, Canada’s leading virtual care platform, to offer full access to online primary care visits. Connect with a Canadian-licensed primary care provider in minutes from home, campus, or on the go.
Undergraduate students at Concordia University who are paying federal or provincial tuition rates* are automatically eligible for this service and will get unlimited visits with a primary care provider. For just $9.75 (included with your tuition and fees), take advantage of this exclusive coverage from Sept. 1, 2024 - Aug. 31, 2025.
Create your account today so that it’s ready for when you need care.
How to get started with Maple
After you create an account, you’ll be able to see a primary care provider just by tapping “Get care”. Watch this video to see how easy it is to use Maple.
Talk to a primary care provider online in minutes
On-demand healthcare
Connect with a primary care provider in minutes via secure text messaging, audio, or video.
Digital prescriptions
Pick up your prescription at your local pharmacy or have it delivered right to your door at no additional cost.
Lab work
Get a lab test requisition from our primary care provider in minutes.
Complete medical records
Shared medical records to ensure continuity of care for you and your loved ones.
Access for the whole family
Your eligible dependents also have access to your coverage at no additional cost. Add them to your shared account under the “Patients” tab.
Consulting a primary care provider on Maple is easy
Sign up for an account
Create a Maple account using your Concordia student number, or link an existing Maple account. When a medical need arises, click “Get care” and enter your symptoms.
Talk to a primary care provider
One of our primary care providers will review your request and respond within minutes. You can speak to a primary care provider via secure text messaging, audio, or video.
Get advice, a diagnosis & treatment
Depending on your needs, primary care providers can provide a diagnosis, medical advice, write a prescription, order lab work, and more.
Opting out
Following a successful CSU referendum in which 73.8% of respondents voted in favour of access to the service, eligible students are now automatically covered by Virtual Health Care from Sept. 1, 2024 - Aug. 31, 2025. Please check your tuition statement to confirm if you’ve been automatically charged the Virtual Health Care (Maple) fee of $3.25 in Fall and $6.50 in Winter.
If you’ve reviewed what the service has to offer and would like to opt-out, you can do so below during the Change-Of-Coverage and Opt-out periods:
- Fall semester: Sept. 5-Oct. 4, 2024
- Winter semester: Jan. 22-Feb. 20, 2025
Self-enrolment
If you are not automatically eligible to be covered by Virtual Health Care, click the button below to request to opt-in to the CSU coverage.
The fee is $9.75 for coverage from Sept. 1, 2024 - Aug. 31, 2025 ($3.25 billed in Fall and $6.50 billed in Winter). If you’ve reviewed what the service has to offer and would like to self-enrol, you can do so during the Change-Of-Coverage and Opt-out period:
- Fall semester: Sept. 5 - Oct 4, 2024
- Winter semester: Jan. 22 - Feb. 20, 2025
*Reminder that international students are eligible for coverage on Maple through their Medavie Blue Cross health insurance. Sign up here.
Want to know more about how Maple can help?
We’ve created a useful resource to help you discover the many benefits of using Maple.
Additional healthcare resources
Along with virtual care on Maple, CSU has ensured that you have access to many other benefits and programs that you need to best support your overall physical and mental health and well-being.
Visit the Studentcare website to learn more about your eligibility for other student benefits, including the 24/7 mental health support program through Empower Me.
Frequently asked questions
Skip the waiting room – see a primary care provider
Create your account today so that it’s ready when you need to see a primary care provider. Simply have your Concordia University student number ready to get started.
*Are you an international student? You also have access to Maple through your Medavie Blue Cross coverage. Sign up here. Already have a Maple account linked to Concordia Student Union? Sign in here.
