How to get started with Maple
After you create an account, you’ll be able to see a doctor just by tapping “Get care”. Watch this video to see how easy it is to use Maple.
Talk to a doctor online in minutes
Connect with a general practitioner in minutes via secure text messaging, audio, or video.
Pick up your prescription at your local pharmacy or have it delivered right to your door at no additional cost.
Get a lab test requisition from our online doctors in minutes.
Complete medical records
Shared medical records to ensure continuity of care for you and your loved ones.
Access for the whole family
Your eligible dependents also have access to your coverage at no additional cost. Add them to your shared account under the “Patients” tab.
Consulting a doctor on Maple is easy
Sign up for an account
Create a Maple account using your Concordia student number, or link an existing Maple account. When a medical need arises, click “Get care” and enter your symptoms.
Talk to a general practitioner
One of our doctors will review your request and respond within minutes. You can speak to a doctor via secure text messaging, audio, or video.
Get advice, a diagnosis & treatment
Depending on your needs, doctors can provide a diagnosis, medical advice, write a prescription, order lab work, and more.
Following a successful CSU referendum in which 73.8% of respondents voted in favour of access to the service, eligible students are now automatically covered by Virtual Health Care from Sept. 1, 2021 - Aug. 31, 2022. Please check your tuition statement to confirm if you’ve been automatically charged the Virtual Health Care (Maple) fee of $2.75 in Fall and $5.31 in Winter.
If you’ve reviewed what the service has to offer and would like to opt out, you can do so below during the Change-Of-Coverage and Opt-out period from January 6 - 24, 2022. Please note that you will only be able to opt out of the fee for Winter 2022 or future semesters. You will not be able to retroactively opt out of the Fall 2021 fee.
If you are not automatically eligible to be covered by Virtual Health Care, click the button below to request to opt-in to the CSU coverage.
The fee is $8.06 for coverage from Sept. 1, 2021 - Aug. 31, 2022 ($2.75 billed in Fall and $5.31 billed in Winter). If you’ve reviewed what the service has to offer and would like to self-enrol, you can do so during the Change-of-Coverage & Opt-Out Period from January 6 - 24, 2022. Please note that you will only be able to opt in to the service for Winter 2022 or future semesters.
*Reminder that international students are eligible for coverage on Maple through their Medavie Blue Cross health insurance. Sign up here.
Want to know more about how doctors on Maple can help?
We’ve created a useful resource to help you discover the many benefits of using Maple.
Additional healthcare resources
Along with virtual care on Maple, CSU has ensured that you have access to many other benefits and programs that you need to best support your overall physical and mental health and well-being.
Frequently asked questions
Skip the waiting room – see a doctor online
Create your account today so that it’s ready when you need to see a doctor. Simply have your Concordia University student number ready to get started.