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Start talking to a general practitioner online in minutes

Through Simply Benefits, you can connect with Canadian-licensed general practitioners online within minutes from your phone, tablet, or computer.

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On-demand healthcare

General practitioners are available any time, anywhere. Activate your account today for fully-covered, unlimited visits for you and your family.

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Digital prescriptions

Pick up your prescription at your local pharmacy or have it delivered to your door at no additional cost.


Advice, lab work, and more

Get medical advice, lab requisitions, imaging requests, and specialist referrals within minutes.

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Robust medical records

Be proactive about your health by storing, sharing, and managing your health data on Maple.

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Privacy by design

Your personal and health information is completely private. You retain complete control of your personal information at all times.

Requesting a consultation on Maple is easy

First, describe your symptoms

Log in to Maple, select “Get care”, and enter a description of your medical request.

The app will then use your location to match you with a Canadian-licensed general practitioner. You’ll hear from a provider in less than five minutes on average.

Next, you'll hear from the general practitioner

One of our general practitioners will review your request and your consultation will begin. You can choose to communicate with the provider through audio, text, or video.

Our general practitioners are Canadian-licensed and practice in their respective fields right here in Canada. They can treat many conditions without you ever having to leave home.

Get advice and treatment on Maple

You can receive medical advice, prescriptions, lab requisitions, and more within your consultation.

You’ll receive any prescriptions digitally within the app and can choose to pick them up from the pharmacy of your choice or have them delivered to your door. Lab requisitions can be downloaded, printed, and taken to a lab or imaging centre near you.

Please note: Maple is not a pharmaceutical manufacturer, nor are we an online pharmacy. This means you'll need to buy your medication from the pharmacy once you have your prescription.

Frequently Asked Questions

What is Maple?

Maple is a virtual care platform that provides you with fast, convenient access to Canadian-licensed general practitioners online. Simply tap a button to request a consultation and connect with a provider via live chat, audio, or video within minutes. General practitioners can provide medical advice, issue digital prescriptions, lab requisitions, diagnostic imaging requests, and more. You can see a general practitioner online anywhere, any time, even when you’re outside of Canada.

How do I access online care?

First, register for a Maple account with your Simply Benefits certificate number. Once activated, download our free app on your phone or tablet (for iOS and Android) or visit our website on your desktop or laptop computer, using any modern web browser.

What can online general practitioners diagnose and treat?

General practitioners can treat many conditions online. Nine out of every 10 Maple patients have their issue fully resolved in a matter of minutes. This includes cold and flu symptoms, infections, chronic conditions, skin problems, sexual health concerns, mental health issues, and more.

Is my health information private?

Yes, your personal health information is completely private. When you use our services, your session is protected by a comprehensive security infrastructure and stringent data policies. Each consultation is always delivered by a Canadian-licensed general practitioner who is required to maintain your confidentiality, just as they would in their office.

Skip the waiting room, get care online

Connect with Canadian-licensed general practitioners online within minutes from your phone, tablet, or computer.

Illustration of a woman carrying her grocery bags while contacting a doctor online using Maple