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Virtual doctor visits for RBC Insurance plan members

You and your eligible dependants have access to online doctor’s visits with Maple – Canada’s leading virtual care platform.

Create your account today so it’s ready when you need to see a doctor. To get started, have your RBC Insurance plan member ID ready.

Already have a Maple account linked to RBC? Sign in here.

How to get started with Maple

After you create your account, you’ll be able to see a doctor with the tap of a button. Watch this video for a step-by-step walkthrough.

Talk to a doctor online in minutes

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On-demand healthcare

Connect with a general practitioner in five minutes or less through text, audio, or video.

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Digital prescriptions

Pick up your prescription at your local pharmacy or get it delivered to your door at no additional cost through PocketPills.

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Advice, lab work, and more

Get a lab test requisition or medical advice from our online doctors.

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Complete medical records

Shared medical records ensure continuity of care.

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Wide range of specialists*

For an additional fee, Maple also offers access to a wide variety of specialists including dermatologists, mental health therapists, and endocrinologists.

Consulting a doctor on Maple is as easy as 1-2-3

1

Sign up for an account

Create a Maple account using your RBC Insurance plan member ID, or tie your existing Maple account to RBC. Sign into your account and click “Get care.” Then, enter your symptoms.

2

Chat with a general practitioner

One of our doctors will review your request and respond within minutes. You can see a doctor using audio, text, or video.

3

Get advice, diagnosis & treatment

Depending on your needs our doctors can provide a diagnosis, give medical advice, write prescriptions, order lab work, and more.

What can doctors on Maple help with?

Check out our useful resources to discover the many benefits of using Maple.

RBC Insurance Plan Member Guide

Download

Patients love using Maple

We have thousands of five star reviews from people just like you.

Saves a lot of time compared to sitting in a doctor's office!

— Play Store review

Legitimate and just as described, with fabulous doctors. Totally fills the late-night worry gap!

— App Store review

Not having to endure a long wait at a walk in clinic is fabulous. Especially since I have twin pre-schoolers to contend with.

— App Store review

The service is so quick and professional and saves hours spent in a walk-in-clinic. This is a game changer for busy moms and I recommend it to everyone!

— Facebook review

Instead of my husband having to drag both kids to the hospital or walk in alone he was able to see a doctor right away and get a prescription faxed to our local pharmacy.

— Facebook review

Our family has used this service twice so far and it has been amazing. Both doctors were friendly, compassionate and you never feel rushed.

— Facebook review

Was concerned I wouldn’t be able to see a doctor without an appointment. I installed the Maple app, spoke to a doctor and had my prescription in under 30 min.

— Facebook review

I used Maple for the first time today. It was quick and easy, took less than ten minutes including connecting time and the doctor was professional and friendly. 

— Facebook review

LOVE This service. Not only do you have a doctor within seconds but they are professional and knowledgable.

— Facebook review

Absolutely blown away. It was SO easy to use. No wait time getting connected with a doctor. Getting the prescription faxed to the pharmacy made it a seamless process.

— Facebook review

Frequently Asked Questions

Who are the doctors and what can they diagnose?

Maple's doctors are hand-selected, qualified doctors from across Canada. They are the same providers you can see in-person. Our network of doctors can treat many conditions including cold and flu, infections, chronic conditions, sexual health concerns, skin problems and many more.

What are the details on my RBC Insurance coverage?

Through your workplace coverage, you can access general practitioners on Maple (plan types and level of coverage may vary by employer). This coverage is shared by you and your family. To add eligible dependents to your account, add their details to the “patients” tab. Then, add their RBC Insurance plan member ID within the ”coverage” tab.

I need technical support and have questions about my account, what do I do?

If you have any questions about Maple or how to set up your account, you can reach us at any time through live chat or by emailing support@getmaple.ca.

I am a plan sponsor and I have questions about the virtual care program. What do I do?

If you have any questions about the virtual care program, please contact your RBC Insurance Group Service Representative or your Insurance Advisor.

Is my information private?

Yes. Your personal and health information is completely private. When you use our services, your session is protected by a comprehensive security infrastructure and stringent data policies. You also always retain complete control of your personal health information. Check out our Privacy Policy for a more in-depth description of data privacy at Maple.

Skip the waiting room, see a doctor online.

Create your account today so that it’s ready when you need to see a doctor. Simply have your RBC Insurance plan member ID ready to get started.

Already have a Maple account linked to RBC? Sign in here.

*Additional charges or exclusions may apply. Maple services not covered may be reimbursable through your health benefit plan.