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Virtual doctor visits for RBC Insurance plan members

You and your eligible dependants have access to online doctor’s visits with Maple – Canada’s leading virtual care platform.

Create your account today so it’s ready when you need to see a doctor. To get started, have your RBC Insurance plan member ID ready.

Already have a Maple account linked to RBC? Sign in here.

How to get started with Maple

After you create your account, you’ll be able to see a doctor with the tap of a button. Watch this video for a step-by-step walkthrough.

Talk to a doctor online in minutes

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On-demand healthcare

Connect with a general practitioner in five minutes or less through text, audio, or video.

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Digital prescriptions

Pick up your prescription at your local pharmacy or get it delivered to your door at no additional cost.

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Advice, lab work, and more

Get a lab test requisition or medical advice from our online doctors.

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Complete medical records

Shared medical records ensure continuity of care.

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Wide range of specialists*

For an additional fee, Maple also offers access to a wide variety of specialists including dermatologists, mental health therapists, and endocrinologists.

Consulting a doctor on Maple is as easy as 1-2-3

1

Sign up for an account

Create a Maple account using your RBC Insurance plan member ID, or tie your existing Maple account to RBC. Sign into your account and click “Get care.” Then, enter your symptoms.

2

Chat with a general practitioner

One of our doctors will review your request and respond within minutes. You can see a doctor using audio, text, or video.

3

Get advice, diagnosis & treatment

Depending on your needs our doctors can provide a diagnosis, give medical advice, write prescriptions, order lab work, and more.

What can doctors on Maple help with?

Check out our useful resources to discover the many benefits of using Maple.

RBC Insurance Plan Member Guide

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Patients love using Maple

We have thousands of five star reviews from people just like you.

A fantastic way to get medical advice when you are unable to see someone in person. The app is so simple to use. Highly recommend. I am not a tech savvy person but the doctor was kind enough to patiently walk me through every step of the process. Thank you.

— Google Play Store

This app is amazing! The doctor was so professional. I just waited 1-2 mins to get served! I highly recommend this app.

— Google Play Store

The most efficient and professional service ever. In less than an hour I was paired with a dermatologist who prescribed the medication required. A thorough consult and knowledgeable MD who made everything easy. My pharmacy had the prescription faxed in no time. I definitely see myself using the service in the future.

— Sheila R.

This was the best thing i've ever come across. I downloaded the app and one hour later had completed an appointment with a dermatologist who then faxed over 2 prescriptions to my pharmacy. I have been dealing with a terrible rash on my face since March with no hope in sight of getting into a dermatologist. When I found this app I was skeptical, but can honestly say it has saved my face, I am already seeing an improvement after 1 week.

— Carly H.

Possibly the easiest way to meet a Dermatologist!

— Abdullah

After getting a referral from our family doctor to see a dermatologist we were still waiting after 5 months. In frustration, I turned to the internet to look for options and stumbled across GetMaple. Wow…..saw the dermatologist within 24h and everything since has been very smooth.

— Dave T.

Loved that I could speak to a doctor within 24hours. The dermatologist was quick, knowledgeable and listened to my concerns! Will definitely be using again!

— Jessica N.

Within 4 hours, I was connected to a dermatologist in Toronto who quickly diagnosed and prescribed a combination treatment. My prescription was ready within one hour for pickup.

— DB

The whole experience has been so quick and easy! I was told it would be 9+ months to see a dermatologist in person. With this service, I was able to speak with one in less than 24hrs and I already have been sent the prescription I need.

— Emma S.

We followed their sleep advice yesterday and our baby Dia had a good night's sleep for the first time in weeks.

— Anna

Frequently Asked Questions

Who are the doctors and what can they diagnose?

Maple's doctors are hand-selected, qualified doctors from across Canada. They are the same providers you can see in-person. Our network of doctors can treat many conditions including cold and flu, infections, chronic conditions, sexual health concerns, skin problems and many more.

What are the details on my RBC Insurance coverage?

Through your workplace coverage, you can access general practitioners on Maple (plan types and level of coverage may vary by employer). This coverage is shared by you and your family. To add eligible dependents to your account, add their details to the “patients” tab. Then, add their RBC Insurance plan member ID within the ”coverage” tab.

I need technical support and have questions about my account, what do I do?

If you have any questions about Maple or how to set up your account, you can reach us at any time through live chat or by emailing [email protected].

I am a plan sponsor and I have questions about the virtual care program. What do I do?

If you have any questions about the virtual care program, please contact your RBC Insurance Group Service Representative or your Insurance Advisor.

Is my information private?

Yes. Your personal and health information is completely private. When you use our services, your session is protected by a comprehensive security infrastructure and stringent data policies. You also always retain complete control of your personal health information. Check out our Privacy Policy for a more in-depth description of data privacy at Maple.

Skip the waiting room, see a doctor online.

Create your account today so that it’s ready when you need to see a doctor. Simply have your RBC Insurance plan member ID ready to get started.

Already have a Maple account linked to RBC? Sign in here.

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*Additional charges or exclusions may apply. Maple services not covered may be reimbursable through your health benefit plan.