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Virtual doctor visits for BMO business credit card* holders

BMO has partnered with Maple to add a benefit that helps credit cardholders manage their physical and mental health, as they continue to grow their business.

The BMO® World Elite®* Business Mastercard®* and BMO AIR MILES®† World Elite®* Business Mastercard®* credit cards come with access to five free virtual care visits per year through Maple.1

Already have one of the credit cards mentioned above? Look for an email invite from [email protected] to create your Maple account.

Benefits of Maple

Save time with on-demand primary care

With Maple, you won’t have to waste hours at the walk-in clinic. Connect with a doctor on any device in minutes from the comfort of your home or office, and get more time to work on your business.

Prioritize your mental health
 

Maple’s mental health therapists can help you manage your mental health needs as you cope with the unique pressures of growing your business.

Choose the support you need

You can use your five free visits to see a general practitioner or mental health therapist online, with the option to share visits with your family members.

How to get started with Maple

From your phone, tablet, or computer, you can connect with an online Canadian-licensed physician within minutes or schedule an appointment with a mental health therapist. This is available to the primary cardholder and co-owner on your account (5 visits for each of them, up to two cardholders on the account).1

After you create an account, you’ll be able to see a doctor with the tap of a button. Watch this video for a step-by-step walkthrough. You can review details about this benefit directly in the app.

How it works

1

Describe your symptoms

Open the app and click the “Get care” button. One of our healthcare providers will review your request and respond in minutes.

2

Chat with a doctor

Next, you'll be connected to the healthcare provider. Consultations usually take place over secure text message, but the doctor may request video, or audio chat if needed.

3

Get a diagnosis or prescription

Doctors and nurse practitioners can diagnose and provide prescriptions as necessary during your consultation.

How do I get access?

Once you’ve been approved for the BMO® World Elite®* Business Mastercard®* or BMO AIR MILES®† World Elite®* Business Mastercard®* credit cards, you’ll receive an email from [email protected] inviting you to create your Maple account. Once you’ve registered, you can log into Maple and start using your visits right away.

If you didn’t receive an email from Maple, please reach out to the Customer Support team at [email protected] or use the live chat function.

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Patients love using Maple

Read our social media reviews.

The service has been amazing for our family. The doctors are kind, thorough, and ask all the right questions. As a busy family of five, this app has been a life saver

— App store review

Super impressed with this service. Without a family doctor, it’s easy to feel alone with no care. Very thankful to have options.

— Google Play Store User

So fast and efficient. A process that would have ordinarily involved a referral and a six months wait was completed in less than 72 hours. Wholeheartedly recommend Maple.

— Google Review

At 1:30 am, I realized I had a UTI and was desperate for help. I went online and within ten minutes, I had my prescription faxed to my pharmacy. This service gave me peace of mind.

— Trustpilot Review

Maple was there for me when other doctors couldn't be. So convenient. Any time, any day. I am grateful for this service.

— Trustpilot Review

We needed to see a doctor over the weekend as our pediatrician was not available. Logging into Maple and choosing from a selection of specialties was quick and easy. Excellent service!

— Trustpilot Review

Very easy to navigate Maple. It’s secure and trusted. Maple has truly gone above and beyond with their app. Highly recommended.

— Trustpilot Review

Amazing service! It was great being able to connect with a doctor from the comfort of home late at night.

— Trustpilot Review

If it wasn't for this service, I would be clogging up the emergency rooms for a prescription refill. A much needed service in my area.

— Trustpilot Review

With my asthma flare-up, I needed a specialist and found one here. The doctor improved my treatment and explained everything in a very clear way.

— Trustpilot Review

Frequently asked questions

What are the details of this credit card benefit?

This card benefit provides you and your family members access to five online visits with either a general practitioner (available 24/7 in minutes) or a mental health therapist (available on demand within 12 hours or by appointment).

How do I register for Maple to get access to my five visits?

Once your BMO® World Elite®* Business Mastercard®* or BMO AIR MILES®† World Elite®* Business Mastercard®* account has been opened, you’ll receive an email from [email protected] inviting you to create your Maple account within 14 business days. Once you’ve registered, you can log into Maple and start using your visits right away.1

Who are the doctors and what can they diagnose?

Maple's doctors are hand-selected, qualified doctors from across Canada. They’re the same providers you can see in person. Maple’s network of doctors can treat many conditions including cold and flu, infections, chronic conditions, sexual health concerns, skin problems, and many more.2

I need technical support and have questions about my account. What should I do?

If you have any questions about Maple or how to set up your account, you can reach us at any time through live chat or by emailing [email protected].

1. The primary cardholder and a co-owner (if applicable) on the BMO World Elite Business Mastercard[AR1] and BMO AIR MILES World Elite Business Mastercard credit card account, will each receive an onboarding email from Maple within the first 14 days the BMO World Elite Business Mastercard and BMO AIR MILES World Elite Business Mastercard credit card account is opened. The primary cardholder and co-owner must register through this email invite in order to access their visits and are subject to the terms provided by Maple for use of its services. So long as BMO offers eligible cardholders access to this benefit, the 5 visits will renew every calendar year (January to December). If the BMO World Elite Business Mastercard and BMO AIR MILES World Elite Business Mastercard credit card account is closed, the primary cardholder and co-owner forfeit any visits that have not been used.

2. Maple’s physicians, nurse practitioners, and allied healthcare professionals are Canadian licensed and practice in their respective fields right here in Canada. If a cardholder is outside of their province of residence or abroad, they can still access their visits on Maple and connect with these professionals. For an additional fee, Maple also offers access to a wide variety of specialists such as dermatologists, pediatricians and endocrinologists. For additional information about the terms and conditions, visit https://www.getmaple.ca/terms/.

TM/® Trademarks of Bank of Montreal.
TM*/®* Mastercard and World Elite are registered trademarks and the circles design is a trademark of Mastercard International Incorporated. Used under license.
®†/™† Trademarks of AM Royalties Limited Partnership used under license by LoyaltyOne, Co. and Bank of Montreal.