Staples is partnering with Maple to support your health and safety

The self-assessment tool is an online COVID-19 self-assessment questionnaire. Staples Canada and Staples Professionals associates answer daily screening questions online before entering the on-site workplace. After completing the questionnaire, associates will receive an email to use as proof of eligibility to enter the workplace.

It’s easy. Simply:

1. Visit getmaple.ca/staples, select “Register”
2. Enter your first name, last name and employee ID. Names must match the information in Staples Associate Connection. Check Associate Connection if you’re unsure.
3. Enter your email address to continue the registration process
4. Open the self-assessment tool registration email you received from [email protected] and click “Complete Your Registration”
5. Set a password for the self-assessment tool
6. Confirm your identification details

Visit getmaple.ca/staples and click “Complete self-assessment,” then log in to complete your daily self-assessment tool before going to your workplace. Use your email and the self-assessment tool password you created to log in.

If you have questions about your results or need help completing the questionnaire, please contact our customer support team.

To chat with us, login to your Maple account and select the help icon or visit www.getmaple.ca/staples and click the chat icon. You can also email us at [email protected]. Our support team is available every day from 7am to 10pm EST.

Please note requests made after 10pm will be reviewed the following day.

All Staples Canada and Staples Professional associates are currently required to complete a self-assessment before entering their workplace. As COVID-19 screening requirements are updated along with daily changes to routines, the risk factors continue to evolve. The assessment tool helps support a safe work environment and reduce the spread of COVID-19 in your workplace. The assessment tool can be easily accessed from any device to make it easy to complete at your convenience. The assessment tool information is encrypted to protect your personal information.

Health status and risk factors for COVID-19 can change day to day. To ensure everyone’s safety, the assessment must be completed each day before you enter the physical workplace to ensure everyone's safety.

To provide a safe and healthy workplace, we must ensure everyone is screened for risk of COVID19 before entering the physical workplace. You must complete this online self-assessment tool on a daily basis.

You will need to self-isolate and inform your manager. The final step of the self-assessment will advise you if you’re not eligible to return to your physical workplace and the next steps you must follow.

If your symptoms are due to common allergies, you would not need to identify them when completing your self-assessment. If you’re not sure about the symptoms you’re experiencing, please contact your family physician or consult a general practitioner on Maple for more guidance. To request a Maple visit, log in to your account and click “Get care.”

If you’re not eligible to go into work, your absence will be treated accordingly under Staples’ current sick leave policy. If you test positive for COVID-19, please reach out to your HR business partner for more guidance.

As per Public Health Agency of Canada, you must follow their recommendations if you’re not eligible to return to your physical workplace. You can only take the assessment once per day. Advise your location manager that you spoke with a medical professional to determine if you’re eligible or not to enter the workplace.

If you start experiencing symptoms at work, speak with your supervisor and leave work immediately. You can also call your public health phone line or log onto the public health website for assessment in your province to help you with screening for COVID-19.

Maple takes the privacy of your personal information very seriously. Maple only shares your eligibility result in the format of “eligible “or “not eligible” with Staples. Staples will only have access to your eligibility results and aggregate data.

All assessment responses are encrypted. Maple will only share your final eligibility results with Staples. Maple employs compliance and data protection best practices with on-staff privacy officers and a medical director who are accountable for adhering to the privacy legislation. Maple is in full compliance with the Canada Health Act, PIPEDA, and all provincial privacy legislation and use of federally approved secure data storage technologies.

After registering via browser, you can access Maple using your phone, tablet, or computer. If you have an iOS or Android device, you can download the Maple mobile app. Maple is also available via any modern web browser.

If your dependent is under 18 years of age, add their details to your “patient profiles” tab. You can then access care on their behalf within your account. For dependents 18 years old or older, go to your “coverage” tab and send them an email invitation to create their own account.

If you have any questions about Maple or how to set up your account, you can reach us at any time through live chat or by emailing [email protected].

General practitioners on Maple are experts in the medical field. They are located across Canada and represent licensed family physicians, emergency department general practitioners, as well as nurse practitioners.

Our network of general practitioners can treat many conditions online including cold and flu, infections, chronic conditions, sexual health concerns, skin problems, and many more.

Yes, at the discretion of your treating general practitioner. If you receive a prescription, you will have the option to pick it up at any pharmacy or have it delivered to your doorstep within one or two business days.

Yes, at the discretion of your treating general practitioner. Secure electronic forms are generated on Maple and can be printed and taken to any local lab or non-hospital imaging centres for testing. Results will be uploaded to your Maple medical record and follow-up care can take place virtually on Maple or with your family physician.

Yes, at their discretion, general practitioners on Maple can refer you to specialists in the community. After your consultation on Maple, you will be subsequently notified of the specialist you were referred to and can proceed with the specialist visit in your local community.

Maple is not intended for medical emergencies. If you believe you are experiencing an emergency, please call 911 or visit your nearest emergency room.

Maple is not intended to replace the care of a family physician. Maple can be helpful for those that do not have a family physician and for those that do, Maple provides a way to manage primary care issues that arise when you cannot get in to see your family general practitioners.

Maple selects the next available general practitioner to start your consultation as quickly as possible.

Yes. Your personal and health information is completely private. When you use our services, your session is protected by a comprehensive security infrastructure and stringent data policies. You also retain complete control of your personal health information at all times. Check out our Privacy Policy for a more in-depth description of data privacy at Maple.