Online doctors with Blue Cross – start talking to a doctor in 5 minutes or less
As a Blue Cross member, you can connect with Canadian-licensed doctors in minutes for online medical care from your phone, tablet, or computer. To get started, have your Blue Cross policy and ID numbers ready. Please note that coverage will vary by insurance plan.
Talk to a doctor
Pick up your prescription at your local pharmacy or get it delivered to your door at no additional cost.
Advice, lab work, and more
Get a lab test requisition or medical advice from our online doctors in minutes.
Robust medical records
Be proactive about your health by storing, sharing and managing your health data on Maple.
Privacy by design
Your personal and health information is completely private. You retain complete control of your personal health information at all times.
Requesting a consultation on Maple is easy
Frequently Asked Questions
What is virtual care?
Virtual care on Maple is a service that provides you with fast, convenient access to Canadian-licensed doctors through our online platform. Simply tap a button to request a consultation with a physician and connect with a doctor online via live chat, audio, or video in minutes. Doctors can provide medical advice and issue digital prescriptions, lab requisitions, diagnostic imaging requests, and more. You can see a doctor online anywhere, including when you’re outside Canada.
How do I access online doctors?
Click here to create an account. After creating your account, use Maple’s free app on your smartphone or tablet (iOS / Android), or access their website (www.getmaple.ca) on your desktop, or laptop computers, using any modern web browser. If you already have an existing account on Maple, link your account to your Blue Cross coverage by clicking here and selecting the “Sign in” button in the top right corner of the screen.
What can online doctors diagnose and treat?
Doctors can treat many conditions online. 9 out of every 10 Maple patients get their issue fully resolved in a matter of minutes. This includes cold and flu symptoms, infections, chronic conditions, skin problems, sexual health concerns, mental health issues, and more.
How do I register for myself and my family?
Click here to get started. As the main Blue Cross account holder, you can register for an account on Maple using your insurance details as they appear on your benefits card. Once your account has been created, add your eligible family members to your account under the "Patients" tab.
Is my health information private?
Yes, your personal health information is completely private. When you use our services, your session is protected by a comprehensive security infrastructure and stringent data policies. Each consultation is always delivered by a Canadian-licensed physician who is required to maintain your confidentiality, just as they would in their office.