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Maple vs. Babylon Health

With Maple you can instantly connect with Canadian doctors for medical care from your phone, tablet or computer — any time, 24/7.

Babylon by TELUS Health is an app that lets you check your symptoms online and book a video consultation with doctors — so long as you're a resident of British Columbia. Video consultations are covered by the province's Medical Services Plan (MSP).

We've been proudly featured across the country — here's how our doctors can help you on Maple.

24/7 access to doctors

Maple connects you with a licensed physician quickly, so you can get the help or advice you need and move on with your day.

Our doctors are well respected, Canadian licensed family or emergency medicine practitioners passionate about delivering outstanding healthcare — they can treat many common medical issues on Maple.

Some examples include:

Direct access to doctors

We created Maple to remove as many barriers as possible that stand in the way of you seeing a doctor when you need one.

That's why on Maple you can start speaking with a doctor in 2 minutes or less.

Maple directly sends your request to our network of physicians in real-time.

Secure chat, audio & video — you choose

The Maple app lets you choose how you want to interact with the doctor.

Although video is available on Maple, 70% of our patients prefer using chat.

If a video consultation is required for your case, the doctor will let you know ahead of time, and you can choose whether to continue or not.

National access

Maple is available 24/7 across every Canadian province.

In British Columbia, video visits with General Practitioners are covered by MSP.

The only exception is the Northwest Territories.

Learn more about Babylon by TELUS Health

Set hours of access

Babylon by TELUS Health operates during set hours on weekdays and weekends.

By design, Babylon by TELUS Health is offered only in British Columbia as a free service.

If you do not have MSP coverage, the 10 minute video appointment costs $34.18.

Scheduled appointments only

Babylon by TELUS Health is a great service if you're willing to wait for a video consultation with a doctor — all appointments are 10 minutes only, and must be scheduled first.

Depending on the availability of physicians, your appointment may not occur instantly.

Video mandatory on every visit

To use Babylon, you must have a scheduled video consultation with the physician.

Scheduled medical consultations via video are fully covered by the provincial healthcare plan in British Columbia, which is why using Babylon by TELUS Health is free for patients in BC only.

Maple on the other hand instantly connects you to a physician by video, chat or audio — any time 24/7, no appointments necessary. Because of this, there is a fee to use Maple across Canada.  Visits start at $49.

Available only in British Columbia

By design, Babylon by TELUS Health is offered only in British Columbia as a free service.

If you do not have MSP coverage, the 10 minute video appointment costs $34.18.

Babylon's online symptom checker is available nationwide in English.

See a doctor in 2 minutes or less.

Visits start at $49. Online medical visits are not covered by provincial health plans.

Patients love using Maple

Read our social media reviews, or download the app

Saves a lot of time compared to sitting in a doctor's office!

- Play Store review

Legitimate and just as described, with fabulous doctors. Totally fills the late-night worry gap!

- App Store review

Not having to endure a long wait at a walk in clinic is fabulous. Especially since I have twin pre-schoolers to contend with.

- App Store review

The service is so quick and professional and saves hours spent in a walk-in-clinic. This is a game changer for busy moms and I recommend it to everyone!

- Facebook review

Instead of my husband having to drag both kids to the hospital or walk in alone he was able to see a doctor right away and get a prescription faxed to our local pharmacy.

- Facebook review

Our family has used this service twice so far and it has been amazing. Both doctors were friendly, compassionate and you never feel rushed.

- Facebook review

Was concerned I wouldn’t be able to see a doctor without an appointment. I installed the Maple app, spoke to a doctor and had my prescription in under 30 min.

- Facebook review

I used Maple for the first time today. It was quick and easy, took less than ten minutes including connecting time and the doctor was professional and friendly. 

- Facebook review

LOVE This service. Not only do you have a doctor within seconds but they are professional and knowledgable.

- Facebook review

Absolutely blown away. It was SO easy to use. No wait time getting connected with a doctor. Getting the prescription faxed to the pharmacy made it a seamless process.

- Facebook review

How does Maple compare with other telehealth services?


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Maple revolves around your needs and schedule. Start enjoying on demand healthcare that fits your life.